[Resolved]  Airtel — Wrong Validity

Address:Chandigarh

I am really frustrate now from Airtel DTH service. I never expect Airtel brand can do like this.

I purchase Airtel Digital TV from Sanjeev ([protected]) @ Manimajra Chandigarh on Dewali Occasion last year. I gave him Approximately 9,000/- for 1 year plan and I bought 3 connection for my home.

He has committed me 275 Plan will be activate for 1Year but after the activation done money taken from me the picture got turned and now my validity got expired in 6/months in my two connection except primary conection. I am calling there customercare from last 4/month I am roaming here and there to avail 1Year validity and no one is helping me I am very disappointed now.

I spoke many times with Mr. Saurav (ASM of Chandigarh region) @ [protected] but he has not fixed this problem yet. He committed me that it will automatically get extended from last 4/months. He is very fake person. Is this the way to dealing the business. After taking the money you guys never look after the customer problems.

Please resolve this issue in timeline waiting for your revert.

My Connections No’s:
1. [protected]-001
2. [protected]-002
3. [protected]-003

Regards,
Mohd. Harun
+[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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AIRTEL DIGITAL TV — Activation of product by wrong name

My name S.K.Pandey.(miss spelt by engineer as S.K.Panday)
Mobile No. [protected].
CRF S.No.0650179
Bharti S.No. CPE000030HU[protected]
STB Id. [protected]
View Card No. [protected]
Activation Voucher No. [protected]

I bought Airtel Digital TV on[protected] from
Mr.Sharma
([protected])
POOJA MUSIC CENTER,
Bhangel, Noida.

On last of December 2010, I got to know that my Digital TV is ussued on someone named ****** Khan instead of S.K.Pandey
& also with wrong phone no.

I wasted lot of my time in complaining Mr.Sharma but no result.

Due to this problem I am not able to change my monthly subscription pack & I am not getting what I need, Airtel should now that I am paying for my need. And leading to wastage of money.

Even Mr.Sharma asked to me pull off the the digital tv and take Rs.1000 against it is this away to treat a customer.

To Airtel I want to say that for what you are enjoying goodwill in market. Clear the problem or compensate for my money & time wastage on your firm.

Namaste Mr. Harun,

This is to inform you that your concern listed on 30 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Namaste Mr. Harun,

Further to our discussion dated 30 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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