Schneider Electric — Battery - apc - ups (Apc smf battery (Rbc2) ry leaky within 1 yr 1 month

Address:

Chennai, Tamil Nadu

To highest official
May i request action please,
This is further to my mail posted yesterday
1, your complaint ref no[protected] spoke to sanjay - promised action
2, once again spoke to saideep at 11. 25 am - promised action with the assurance - top priority
3, once again spoke to skanda at 3. 40 pm - he said he has escalated to seniors.

I called to all these people vide tel - no - [protected]

Now the time is 9. 10 am - 27. 8. 15, till now nobody has come forward to rectify the complaint despite the fact i had agreed for paid service

Absolutely pathetic service and apc has put my domestic computer unusable because they profusely practice delayed customer service

I thank indian consumer complaints forum for keeping this site, so that lakhs of customers will benefit from understanding such pathetic service from apc.

Regards

Narendra babu
[protected]
[protected]@gmail.com

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Schneider electric - battery - apc - ups (Apc smf battery (Rbc2) ry leaky within 1 yr 1 month (Though the promise is 2 - 3 yrs)
To highest officials schneider electric

Sir / madam
I am not writing this complaint to get free service, but out of sheer concern for having trusted the brand apc. 1, i was using apc - ups for last 15 years for my various domestic computers and was confident about the product. 2, 4 years back i purchased upgraded computer and i was advised to go for apc - back up - rs - 1100 3, i never had problem for 3 years until battery has to be replaced 4, on 3rd july 2014, i replaced the battery through soundry power systems, perambur chennai and invoice no - sps / ups / 628 / 14 - 15, delivery note 695, despatch document no - 3926 - description apc smf battery (Rbc2) - s, no:b[protected], eb[protected] (I hv the field service report signed by the service engineer and he has picked up additional rs250 / as service charges) 5, value of 2 nos battery is rs 1911 after deducting cost of old batteries. 6, whilst cleaning my computer yesterday, i saw a leak underneath the ups which was black in colour 7, i opened the ups to find battery leaking and terminals corroded. 8, i called up your toll free [protected] and spoke to mr sanjay today at 10. 45 am, and to my surprise he said warranty was only for a year and it has expired and it will be serviced at a cost. (Customer complaint ref no[protected], please note warranty elapsed on july 3rd 2015 and that is not the issue, but a battery which gives normal life of 30 - 36 months leaks in 13 months ???. What kind of a quality to trust ? 10 i have adviced mr sanjay to advice the concerned to service at a cost, but what trust do you want me to have on apc batteries can you please advice me better batteries other than apc, which can be cost effective and good? I have lost cofidence on apc batteries regards narendra babu [protected] [protected]@gmail.com