Schneider Electric — Battery-APC -UPS (APC SMF BATTERY (RBC2)ry Leaky within 1 yr 1 month ( Though the promise is 2 -3 yrs)

Address:

Chennai, Tamil Nadu

To Highest officials Schneider Electric Sir / Madam I am not writing this complaint to get free service, but out of sheer concern for having trusted the brand APC. 1, I was using APC- ups for last 15 years for my various domestic computers and was confident about the product. 2, 4 years back i purchased upgraded computer and i was advised to go for APC- BACK UP- RS - 1100 3, I never had problem for 3 years until battery has to be replaced 4, On 3rd July 2014, i replaced the battery through Soundry Power systems, Perambur Chennai and invoice no - SPS/UPS/628/14-15, DELIVERY NOTE 695, Despatch document no -3926- Description APC SMF BATTERY (RBC2) - S, NO:B[protected], EB[protected] ( I hv the field service report signed by the service engineer and he has picked up additional Rs250/ as service charges) 5, VALUE OF 2 NOS BATTERY IS Rs 1911 after deducting cost of old batteries. 6, Whilst cleaning my computer yesterday, i saw a leak underneath the UPS which was black in colour 7, I opened the UPS to find battery leaking and terminals corroded. 8, I called up your toll free [protected] and spoke to Mr Sanjay today at 10.45 am, and to my surprise he said warranty was only for a year and it has expired and it will be serviced at a cost. ( Customer complaint ref no[protected] 9, Please note warranty elapsed on July 3rd 2015 and that is not the issue, but a battery which gives normal life of 30-36 months leaks in 13 months ??????????????. What kind of a quality to trust ? 10 I have adviced Mr Sanjay to advice the concerned to service at a cost, but what trust do you want me to have on APC BATTERIES Can you please advice me better batteries other than APC, which can be cost effective and good? I have lost cofidence on APC batteries Regards Narendra Babu [protected] [protected]@gmail.com