Schneider Electric — Poor Quality

Address:

Chennai, Tamil Nadu

After below sent 2 mails, APC service engineer visited to check the complaint.
Thanks to “Indian Consumer complaints forum”. This is wonderful site, where we can share the experiences of the Products and bring out the true colours of the product.
APC – Service engineer Mr Muthu came only to tell
1, The acid from the battery leaked
2, so I have to change to new batteries
3, when I said it is hardly 1 year and 1 month. He said the warranty is only for a year and that is company policy
4, Ref – Field service report -206115 – centre code –chn018 – service request no[protected]
5, To fill the Field Service report and tell me that acid is leaked, Mr Muthu – picked up service charge of Rs250/ which was paid by cash and no receipt given.

If every year I have to replace the battery, then why should I go for a branded product like APC ? I can go for other brands.
May I request Readers who are reading this review can suggest me better options or any other equals which is reasonable in price and quality.
You can write to [protected]@gmail.com.
Regards
Narendra Babu – [protected]@gmail.com
[protected]
Once again i thank the "Indian Cosumer complaints forum" who gave opportunity to vent out Users experience on the product
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Schneider Electric - Battery - apc - ups (Apc smf battery (Rbc2) ry leaky within 1 yr 1 month
To highest official
May i request action please,
This is further to my mail posted yesterday
1, your complaint ref no[protected] spoke to sanjay - promised action
2, once again spoke to saideep at 11. 25 am - promised action with the assurance - top priority
3, once again spoke to skanda at 3. 40 pm - he said he has escalated to seniors.

I called to all these people vide tel - no - [protected]

Now the time is 9. 10 am - 27. 8. 15, till now nobody has come forward to rectify the complaint despite the fact i had agreed for paid service

Absolutely pathetic service and apc has put my domestic computer unusable because they profusely practice delayed customer service

I thank indian consumer complaints forum for keeping this site, so that lakhs of customers will benefit from understanding such pathetic service from apc.

Regards

Narendra babu
[protected]
[protected]@gmail.com


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To Highest officials Schneider Electric Sir / Madam I am not writing this complaint to get free service, but out of sheer concern for having trusted the brand APC. 1, I was using APC- ups for last 15 years for my various domestic computers and was confident about the product. 2, 4 years back i purchased upgraded computer and i was advised to go for APC- BACK UP- RS - 1100 3, I never had problem for 3 years until battery has to be replaced 4, On 3rd July 2014, i replaced the battery through Soundry Power systems, Perambur Chennai and invoice no - SPS/UPS/628/14-15, DELIVERY NOTE 695, Despatch document no -3926- Description APC SMF BATTERY (RBC2) - S, NO:B[protected], EB[protected] ( I hv the field service report signed by the service engineer and he has picked up additional Rs250/ as service charges) 5, VALUE OF 2 NOS BATTERY IS Rs 1911 after deducting cost of old batteries. 6, Whilst cleaning my computer yesterday, i saw a leak underneath the UPS which was black in colour 7, I opened the UPS to find battery leaking and terminals corroded. 8, I called up your toll free [protected] and spoke to Mr Sanjay today at 10.45 am, and to my surprise he said warranty was only for a year and it has expired and it will be serviced at a cost. ( Customer complaint ref no[protected], Please note warranty elapsed on July 3rd 2015 and that is not the issue, but a battery which gives normal life of 30-36 months leaks in 13 months ??????????????. What kind of a quality to trust ? 10 I have adviced Mr Sanjay to advice the concerned to service at a cost, but what trust do you want me to have on APC BATTERIES Can you please advice me better batteries other than APC, which can be cost effective and good? I have lost confidence on APC batteries Regards Narendra Babu [protected] [protected]@gmail.com