Shop CJ Network — Shop cj is fraud did not refund money

Address:	New Delhi, Delhi, 110067
Website:	www.shopcj.com

I placed order no. [protected] with shopcj.com on 20 march 2016. To my surprise, the product has missing items (It was cream pack for ladies) and did not have exact items as shown and advertised in their regular tv ads when the packet was delivered to me on 22 march 2016. I called shopcj customer care number [protected] to complain about this on 22 march 2016 itself, the day i got product from them.

Faulty product not picked up

I was assured that my matter will be looked into. I even spoke to one nadim akram from shopcj.com customer care team at phone no. [protected] on 16 april 2016 who assured that the faulty packet will be picked up from my residence in munirka, new delhi within two days and my full payment of rs. 1088 refunded to me within a week.

Bad customer service

But showing utter disregard to customer concerns and displaying professional misbehavior, they did not honor their own commitment. They did not pick up the product nor did they refund my money till date, more than 45 days later after the delivery of faulty product by shop cj to me.

Not resolving phone complaints

I have called shop cj customer care more than 30 times in last 45 days but they have not refunded the payment to me till date nor did they pick up the faulty product from my residence.

Not resolving contain on emails

I have even written several complaints to them on their official mail id: [protected]@shopcj.com but to no avail. They have cheated me of my money.

I had similar problem with home shop 18 where i placed order no.[protected] for roti maker which i returned to home shop 18. They promptly sent me check for rs. 110 as refund for courier cost and also promptly sent me another cheque of rs 1098 as refund for my product cost. My grievance with home shop 18 was resolved within 15 days and i got my full payment back from home shop 18.

There is one of my friends, k. K. Kadam who placed order no. 90726587 for a phone project with www.shopclues.com. He found some fault in the product, he complained of this on the next day, i. E. On monday, 02 may 2016 to shop clues. They refunded his full amount within 02 hours of lodging the complaint, and shop clues messaged him more than 10 times same day on his mobile regarding his successful refund.


On the contrary, my experience with shop cj is very bad.
So, i would give 08 marks on 10 to home shop 18 and shop clues (Excellent) and just 02 marks on 10 (Very poor) rating to shop cj.

Shop cj has cheated me of rs. 1088 but i will not let the issue die like this. I will tell people on multiple digital forums about their poor service and also plan to lodge a formal complaint against shop cj at consumer forum (Jaago grahak jaago)