ShopClues.com — Wrong item

Address:

Raigad, Maharashtra

On 25/07/2015 I made compliment ROHAN SHINDE, Jul 25, 12:42 PM: I just get delivered my power bank on 25/07/2015 at 12.23 But You send me wrong Power bank I have Ordered for Samsung power bank you send me MI Power bank in Samsung box Please arrange to take back and send me correct Item Other wise I will make Consumer Complaint and on 26/07/2015 my compliment shown is resolve so on 27/07/2015 I made call to service center that my complaint is not resolve and they reply me Customer Support, Jul 27, 10:09 AM: On Behalf Of The Customer : I have already filed return request for my order as instead of Samsung Power Bank i have received the power bank of Mi but till now no updates has been provided to me so i want my replacement to be initiated on urgent need kindly update me for the same. Regards, Om Raj Shop Clues and on 28/07/2015 I got this massage Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your request received for return against the order no. 61277179. As requested by you, your request has been approved i.e. To Replace. Kindly note the reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days. We request you to pack the product and do mention order number on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person. Clues Network (P) Limited, Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by coordinating with us. You may also track the status of your return at www.shopclues.com/trackorder For further assistance kindly refer to www.shopclues.com/help Best Regards, and now 04/08/2015 on 25/07/2015 I made compliment ROHAN SHINDE, Jul 25, 12:42 PM: I just get delivered my power bank on 25/07/2015 at 12.23 But You send me wrong Power bank I have Ordered for Samsung power bank you send me MI Power bank in Samsung box Please arrange to take back and send me correct Item Other wise I will make Consumer Complaint and on 26/07/2015 my compliment shown is resolve so on 27/07/2015 I made call to your service center and they reply me Customer Support, Jul 27, 10:09 AM: On Behalf Of The Customer : I have already filed return request for my order as instead of Samsung Power Bank i have received the power bank of Mi but till now no updates has been provided to me so i want my replacement to be initiated on urgent need kindly update me for the same. Regards, Om Raj Shop Clues and on 28/07/2015 I got this massage Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your request received for return against the order no. 61277179. As requested by you, your request has been approved i.e. To Replace. Kindly note the reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days. We request you to pack the product and do mention order number on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person. Clues Network (P) Limited, Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by coordinating with us. You may also track the status of your return at www.shopclues.com/trackorder For further assistance kindly refer to www.shopclues.com/help Best Regards, and now 04/08/2015 on 25/07/2015 I made compliment ROHAN SHINDE, Jul 25, 12:42 PM: I just get delivered my power bank on 25/07/2015 at 12.23 But You send me wrong Power bank I have Ordered for Samsung power bank you send me MI Power bank in Samsung box Please arrange to take back and send me correct Item Other wise I will make Consumer Complaint and on 26/07/2015 my compliment shown is resolve so on 27/07/2015 I made call to your service center and they reply me Customer Support, Jul 27, 10:09 AM: On Behalf Of The Customer : I have already filed return request for my order as instead of Samsung Power Bank i have received the power bank of Mi but till now no updates has been provided to me so i want my replacement to be initiated on urgent need kindly update me for the same. Regards, Om Raj Shop Clues and on 28/07/2015 I got this massage Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your request received for return against the order no. 61277179. As requested by you, your request has been approved i.e. To Replace. Kindly note the reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days. We request you to pack the product and do mention order number on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person. Clues Network (P) Limited, Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by coordinating with us. You may also track the status of your return at www.shopclues.com/trackorder For further assistance kindly refer to www.shopclues.com/help Best Regards, and now 04/08/2015 ShopClues Support, Aug 4, 1:47 PM: Dear Rohan, Thank you for shopping with ShopClues.com. This is with reference to your return request received for order #61277179. We regret to inform you that we currently do not provide pick-up services at pin code 410203. We would request you to provide an alternate address for the pick-up with a different Pin Code or send it to below mentioned address through a courier agency which is traceable online except India Post and we will reimburse the shipping charges upto Rs. 300 in the form of Clues Bucks. Please send us the scan copy of courier receipt. To, Clues Network (P) Limited Plot No. 653A, Palam Vihar Road, Bijawasan, New Delhi-110061, Phone: 011 – 28063316 – 15 The refund / replacement process will be initiated once the product clears the quality check. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Akhilesh ShopCluse so they want I make courier chargers of Rs.310 for Power bank of Rs.199