[Resolved]  ShopClues — Refund of item returned to company

Address:

Nashik, Maharashtra

I ordered a 32 gb memory card on07/03/2015 from shopclues and paid 1099/- through netbanking in advance. The company send me a 16gb memory card. As the product was not as per my order, on 25/03/2015, i request for refund and to take back the 16gb card. The company asked me to submit 3 images of the product which i sent through email for 8 times, every time the company say that they have not received the images. So i send the images through my alternate email id on 06/04/2015 and the company representative confirm on phone that the images have been received. A mail has also been received and the company assured that the problem will be solved within 3-4 days. After a long waiting the company ask me to return the 16gb card and the courier charges will be bear by the company and i have send it through first flight courier. Now the company has send me a mail stating that the company will refund me a sum of rs 610/- (And not rs 1099/- + rs 170/- for courier charges total 1269/-). This is cheating with the customer.
R m gaikwad mob [protected] email [protected]@rediff.com