Siti Broadband — Complaint against poor connection of siti broadband | |||||
Hello, I am, Atanu Das, customer ID atanud_rkn is disgusted with your poor service connection. It seems I am wasting money or doing charity by paying service provider for no reason. The provided service is BELLOW POVERTY LEVEL and getting poorer every day. I am complaining almost on a regular basis but there was no BOLD STEP taken to resolve this issue permanently. I have spoken with the Local Cable Operator (Radha Krishna Netcom - 4 Sri. Niwas deoralia Road, PO-Belurmath West Bengal Howrah Pin-711202) too. When I called the Customer Care they assured me the Speed will be OKAY within few days - but frankly speaking that particular DAY do not come yet. The internet goes in sleep reminding EARLY TO BED AND EARLY TO RISE. But neither it gets healthy nor makes me wise. I need to inform the consumer forum to take necessary action against SITI CABLE BROADBAND. For last 5 months I was facing this technical issue on a regular basis. Hope you will take necessary steps expeditiously against these guys. Was this information helpful? | |||||
 5 Comments | |||||
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I am using SITI broadband from last more than 1 year. It has become general practice with SITI cable provider that out of 7 days a week atleast 2 days we face problem that internet is not working. I have raised complaint several times and a temporary fix is provided instead of resolving it from the root. Office of siti provider opens after 11:00 AM and nobody cares at SITI how much inconvenience it provides to customer. SITI office is not having any control on SITI cable provider and as a result these providers do whatever they want to do.
Regards,
Aditya Agarwal
PH: [protected]
Regards,
Aditya Agarwal
PH: [protected]
Trust me on this SITI service is horrible. Every day we will face a connection issue and call them every alternate days and what they trll us is wait tomorrow 9 am or 10 am or other time which means we use the sevice 10 to 15 days in the total usage. Being tired of their excuses and nonsense we call the cust service today which is 09/02/2018 morn and they told us to wait for 8 hours and now its the evening and they told us to wait till tomorrow 9 am again. We req to rectify or get the refund cos we havnt use the serv properly from the we newly recharge for the month. We ask to xfer the call to a manager and they told us there is no manager in cos its sunday. WTF are they fooing us??? Agent go to office without any management dept???funny. Atlast thanager came in and we told him the issue and he himself cant handle it and said he will send a technician tomorrow and i told him to send them now then the manager keep overtalk the whole conversation. We ask for refund but no proper respknd.He got an amazing attitude on his cust service being a manager then he disconnect the call. We kept calling them up but keep making excuse that to hold the line for manager then they mute the call from their end and cut the call. Now my issue is unresolved cos they are scared to talkthen they muted the call again and cut the call.
Dear Team Siti,
The term "Infinite" refers to "limitless or endless in space, extent, or size; impossible to measure or calculate"
The plan offered to me was Infinite (1060/- plan) and as per definition, there should be no change in any GBs or reduction in speed as suggested by the dictionary meaning of the word.
To my surprise, there is another plan for some 820/- (inclusive of GST) which offers better. The limit is for 400GB and not for 150GB. Ironically the plan is running for last 2-3 months. If there is any better plan then same should be changed to suit the customer and help him save more but same was never advised and SITI has taken 600/- approx. extra from me and has been giving me a degraded plan.
Now the plan cannot be changed in the mid term or else I will have to bear another 400/- odd loss (for the remaining days left in the current plan) if I plan to get it changed right away.
Total loss in that case would be some 1000/-. The customer is supposed to bear the loss and not the company.
That is just for 1 customer.
Incase you have some 300000 odd customers on this plan then you have already earned 12cr by now by just keeping mum about it and not letting the customer get the benefit. How gross is that?
This should get notified to the higher authorities who think the organization like yours with a good brand name whom people trusted is working on otherwise objectives and vision.
Sorry to say, but the trust doesn't remain anymore in your so called SITI.
Thanks,
Deepak Kamal
Mob : +91-[protected]
D-44, 4th Floor, New Cottage Road, Adarsh Nagar, New Delhi - 33
The term "Infinite" refers to "limitless or endless in space, extent, or size; impossible to measure or calculate"
The plan offered to me was Infinite (1060/- plan) and as per definition, there should be no change in any GBs or reduction in speed as suggested by the dictionary meaning of the word.
To my surprise, there is another plan for some 820/- (inclusive of GST) which offers better. The limit is for 400GB and not for 150GB. Ironically the plan is running for last 2-3 months. If there is any better plan then same should be changed to suit the customer and help him save more but same was never advised and SITI has taken 600/- approx. extra from me and has been giving me a degraded plan.
Now the plan cannot be changed in the mid term or else I will have to bear another 400/- odd loss (for the remaining days left in the current plan) if I plan to get it changed right away.
Total loss in that case would be some 1000/-. The customer is supposed to bear the loss and not the company.
That is just for 1 customer.
Incase you have some 300000 odd customers on this plan then you have already earned 12cr by now by just keeping mum about it and not letting the customer get the benefit. How gross is that?
This should get notified to the higher authorities who think the organization like yours with a good brand name whom people trusted is working on otherwise objectives and vision.
Sorry to say, but the trust doesn't remain anymore in your so called SITI.
Thanks,
Deepak Kamal
Mob : +91-[protected]
D-44, 4th Floor, New Cottage Road, Adarsh Nagar, New Delhi - 33
Very very very very bad services are being provides even after recharging the broadband there is no internet connection then why are we paying for such a unsatisfying service.
I kindly request to look into this matter and provide high speed internet or otherwise i will have to change my broadband connection
I kindly request to look into this matter and provide high speed internet or otherwise i will have to change my broadband connection
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J 1/12 & J 1/15, Salt Lake Electronics Complex, Block EP, Sector- V, Salt Lake, Kolkata, West Bengal, India - 700091
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again and again you people allot tracking number instead resolving the issue by updating my payment from back end you people are just passing the time.I have not delayed the payment but still i am without broad band since two days. I don't know how much time you people will take for such a small issue.Please increase my days as I am without broad band only because of siti people who are not working properly, otherwise I will quit relationship.
Regards,
KRISHAN CHANDER
1088, GH 14 Paschim Vihar New Delhi 110087
PH :- [protected]