[Resolved]  Snapdeal.com — Refund

Address:	Kullu, Himachal Pradesh, 175134
Website:	www.snapdeal.com

Dear sir,
I have placed order of “snaptic flip cover for xiaomi redmi note 3 – golden” order id: [protected]; placed on 13 may, 2016. @ rs 285/= (Paid sbi internet banking).

I received wrong item on dated 23.05.2016 through indian speed post and that item was not as per my order given to you, the item was “flip cover 5.0 inches note 3 lite”, immediately i have informed to help center for replacement/ refund & contact to customer care for refund. A gentle man (Help center) suggested me please dispatch item for refund, you will get your refund within 2 days simultaneously i have got sms from snapdeal that “we are unable to pickup item because your pin code is not serviceable; arrange to dispatch item through any indian courier”.

I have dispatched wrong item (Crp[protected] through indian speed post on 24.05.2016 reference no. “ee[protected]in” (The same receipt has already sent to your help center).

I want to contact your help center many time but nobody call me till date for this problem, i have mailed to your help center 11 time but no response till now references given below :-
23984802 on 23.05.2016;
24189819 on 27.05.2016;
24269509 on 29.05.2016;
24269561 on 29.05.2016;
24289230 on 30.05.2016;
24293546 on 30.05.2016;
24342470 on 30.05.2016;
24469398 on 03.06.2016;
24497367 on 04.06.2016;
24497133 on 04.06.2016;
24581684 on 06.06.2016;
And called to “[protected]” 02 times.
Sir really i am fade up to see snapdeal response, i am very old customer but i am sorry to say that my experience in this regards is so poor.

Again you are requested to please expedite this matter and refund.

Regards
[protected]@rediffmail.com
Mob no. [protected]