Snehanjali Electronics — Sony LED 43' KDL-43W6600 / Invoice no - 932073/WT/20-21

Address:

Virar West Tirupati nagar

Dear All,

We have purchased Sony TV 43" model 43W6600 from your Virar west Tirupati nagar showroom. We are not at all satisfied with after sales service. Our main concern was picture clarity where we have selected Sony TV . But from the first day after sales service is not satisfactory. We have spoken to showroom executive also showroom manager but their answers like we have already sold this product to you now there is not our concern.

As our concern on Picture clarity showroom executive not told that the demo which he is showing is only shows HD channels, we can't see clear picture in NonHD neither Cable. When the person from showroom visited to install Tv picture clarity is not as per showroom. So same time we called your showroom no the executive told that Engineer from Sony visit Installation then he will do the all settings.

Engineer from Sony TV visited our home & told that we can't see clear picture without HD connection, so I again called your showroom spoken to Executive then his answer was " IT IS NOT HIS DUTY TO TELL ME ABOUT TV CONNECTIONS, HE CAN ONLY TELL ABOUT THE FEATURES OF TV AND CUSTOMER SHOULD KNOW THAT THIS PRODUCT CAN GIVE CLARITY ONLY IN HD CHANNELS. " I spoken to his senior as they told Manager was on leave when i called. He did one thing that is "Sorry my executive must have forgotten to explain you that feature." I told him that this reply should given by executive but he arrogantly told me " Mera kaam TV bechna hai vo maine aapko becha, main tata sky wala nahi hu. Vo aapko malum hona chahiye tha."

This kind of service will effect to your future sales as we will not recommend anyone our friends or family to purchase any products from Snehanjali.

Expecting your prompt response on this issue as we have been cheated by Snehanjali. We even don't know may be they given us that demo piece which is in display at your showroom.

Thanks & Regards,
Aparna Mayekar.
aparna.[protected]@gmail.com
[protected] / [protected].