[Resolved]  Sony India — Motherboard Corrupted

Address:

Bangalore, Karnataka

I had purchased a Sony Ericsson Neo V on 07/April/2012 from UniverCell, Jayanagar, Bangalore store, after using the mobile for 18 months I face the restart problem with my handset, I rushed to Sony Service Centre and they said First I went to Sony Service Centre, Bangalore to repair it, they did a very poor inspection whereas I specifically mention that "If I am using Airtel SIM Card its getting restart, and I specifically mentioned them that please check with SIM Card, but they didn't check with the SIM Card, and they called me next day saying "Your mobile is ready you can take". But when I went to the service centre to collect the handset, I found the same issue with my handset, which really made me harassed, again I said they to check with SIM Card properly." After checking with Tata DoCoMo SIM Card they said it is proper with Tata DoCoMo SIM Card but not with Airtel, so I called up Airtel Service Centre and spoke about the issue, they said “They produce homogeneous product throughout market”. Even it is a fact that there are some issue with the Handset not with the SIM Card, if not then how the Airtel SIM Card is working in other companies Handset, why not only in my handset Sony Ericsson Neo V? Next day again they called me and said only Tata DoCoMo SIM Card is working in Handset but any other SIM Card is not working. The person who called me she said that "you have inserted a wrong SIM Card, my Question is what her mean by wrong SIM Card is?”. After a discussion she mentioned that “They have to change the mother board which cost me INR 9, 000". Do you think that INR 9, 000 to spend on a handset which I brought on INR 18, 550, as I know motherboard is a vital part of the Handset, I am surprised that how come the motherboard is spoiled in 18 month of duration? Major part of the cost to manufacture a handset is associated with motherboard, when you are spending major cost with motherboard why it is having a short period of longevity? Due to this consequence I lost many contact number and important business data from my handset, it is my humble request to go through the issue and take an appropriate action as soon as possible. Please be informed that they must repair my handset without changing the motherboard, if changing the motherboard is only solution I am not going to pay any price associated with it. I am very much disappointed with the service and product. I had an excellent belief on Sony Company. Please follow the respective address: Handset purchased from: UniverCell, No-1820, 41st Cross, 25th Main, Jayanagar, Bangalore. Sony Service Centre: 235/12, Suraj Centre, Ground Floor, 27th Cross, 7th Block, Jayanagar, Bangalore, Karnataka, India, 560082 Hand Set Details: Model No: MT11i, service ticket ID [protected], From past 20 days I am waiting there proper response but no one is bother about it. Regards Girija Shankar Ray [protected]