Sony India — Sony Service Request: 1-[protected]

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New Delhi, Delhi

In spite of one months, no action has been initiated on my complaint Service Request: 1-[protected]. Please expedite Dear Sony Xperia Customer, Greetings from Sony Xperia support. We value the importance of your concern and regret the inconvenience. As per your email, we would like to convey that we have forwarded your case to the concerned team and we are looking into it. We would request you to be patient on this as we are trying our best to resolve your concern If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support: Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Shubham Katiyar Sony Xperia Customer Services REUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal Copyright © 2012 Sony Mobile Communications AB. All rights reserved Sony Mobile - Make Believe [THREAD ID:1-7MY2ZIZ] -----Original Message----- From: [protected]@gmail.com Sent: 22/01/2015 12:55:10 To: questions.[protected]@support.sonymobile.com Subject: Re: Sony Xperia Contact Center, Service Request: 1-[protected] Drea Akansha Mishra, Please refer to your email dated 20 Jan 15. Its been almost four days since I registered a complaint against ASC, M/s Technocare Solutions, Lajpat Nagar, New Delhi . It is requested that the present position of the case be intimated at the earliest. Regards Sathish Vasudev On 20 January 2015 at 02:57, <questions.[protected]@support.sonymobile.com> wrote: Sony Mobile SupportSign upSoftware Update Dear Sony Xperia Customer, Greetings from Sony Xperia support. We value the importance of your concern and regret the inconvenience. As per your email, we would like to convey that we have forwarded your case to the concerned team and we are looking into it. We would request you to be patient on this as we are trying our best to resolve your concern. If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in. Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Akansha Mishra Sony Xperia Customer Services REUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal Copyright © 2012 Sony Mobile Communications AB. All rights reserved Sony Mobile - Make Believe [THREAD ID:1-7MY2ZIZ] -----Original Message----- From: [protected]@gmail.com Sent: 19/01/2015 10:19:12 To: questions.[protected]@support.sonymobile.com Subject: Complaint against attempt to cheat customer by Sony Service Centre Technocare Solution Pvt Ltd, Delhi Sir, I had purchased Sony Xperia M2 D from reliance shop on 28 Jun 14. However, over the past few months the Camera was misbehaving and the software failed to open, at times. As advised by Sony Customer Care (Request ID [protected] dated 17 Jan 15), I had approached Sony ASC, Technocare Solutions Pvt Ltd at Lajpat nagar for warranty repairs along with valid documents on 18 Jan 15. The staff (Ms Rawat) accepted my phone for checking software and gave me a job card receipt against my signature. However, she immediately took back the receipt stating that the warranty cannot be invoked because the staff suspected water ingress, which I failed to understand since the mobile has never taken any water and was working in perfect condition except that the camera at times failed to switch on, a problem I started noticing often since Sep 14. I used to rectify the problem by restarting the phone. I had approached the ASC since the phone was under warranty. In spite of my stating that the phone was under warranty, the staff insisted that I would have to pay for re-installing the software else they wont accept the phone. After failing to convince the adamant staff, I relented to pay for the service since I just wanted the camera software rectified and they said, it would only cost Rs 168 for updating software. I handed over the phone at 1400h and approached the centre again to collect the phone at 1600h. At this juncture, the staff stated that the software update has not worked and they would have to replace the motherboard for which they would give me an estimate. I took the phone to check and found that the software was NOT updated and the date o[censored]pdate was Nov 2014, when I had last updated it to Android 4.4.4. I could make out that the staff was lying about updating the software since they just wanted to extract more money from an unsuspecting customer. When I confronted the staff about this, they started fumbling and said that only a file of camera software was upgraded. It was very evident that the staff was trying to cheat. They wanted me to pay Rs 5450 /- for changing the motherboard eventhough the phone was under warranty period. I therefore took the phone back and downloaded a commercial phone app Camera360 on my own and now the phone camera is performing well. I would like to reiterate that though my sony camera sofware is still erratic, all other commercial phone camera apps are working well. May I therefore request you to kindly investigate the matter and please provide an explanation as to why an ASC Technocare Soulution was trying to cheat a customer by first stating that warranty cannot be invoked, then lying that phone sofware was updated by them and finally trying to fleece the customer. I would also request you to kindly get the phone serviced by any other reliable and genuine Sony ASC in Delhi. Alternately, you may kindly replace the equipment or refund the cost of phone so that I can purchase a phone from other reputed phone manufacturers. Regards Mr Sathish Vasudev Director to Government of India DGPP Sena Bhavan New Delhi - 110011 Mb [protected] -- Sathish Capt Sathish Vasudev <[protected]@gmail.com> 17:05 (1 minute ago) to questions.in Kindly intimate the present status of my complaint Regards On 23 January 2015 at 13:31, <questions.[protected]@support.sonymobile.com> wrote: Sony Mobile SupportSign upSoftware Update Dear Sony Xperia Customer, Greetings from Sony Xperia support. We value the importance of your concern and regret the inconvenience. As per your email, we would like to convey that we have forwarded your case to the concerned team and we are looking into it. We would request you to be patient on this as we are trying our best to resolve your concern If you need any assistance or clarifications, please feel free to contact Sony Xperia Support at the Toll Free number[protected]Working Timings-9:00am to 9:00pm: Mon-Sun) alternately, you can email us at questions.[protected]@support.sonymobile.com For the latest news, information and product support please visit www.sonymobile.com/in & below mentioned links for additional support: Thank you for contacting Sony Xperia Support. Always looking to serve you better. Kind Regards, Shubham Katiyar Sony Xperia Customer Services REUSE REDUCE RECYCLE: Sony strives to achieve a zero environmental footprint throughout the lifecycle of our products and business activities. Please follow this link to know about recycling of your electronic products: http://www.sony.co.in/article/503906/section/environment Contact Us | Legal Copyright © 2012 Sony Mobile