[Resolved]  Spice Jet Airlines — Worst experience with Spicejet Airlines

Address:

Chennai, Tamil Nadu

Hi, This issue is about worst service and Experience with SpiceJet Airways and greater thing of SpiceJet Airways how to make discomfort, loss and inconvenience to their “Valuable Customers” I already sent 3 legal notices to the Spice Jet airways they still not responding to my legal notice and not given any satisfactory reason for the below mentioned issue. • First Legal Notice dated 03. 07. 2014 • Second Legal Notice dated 01.08.2014 • Third Legal Notice dated 07.10.2014 I am Ganesh I booked 4 Air tickets with Spice jet Airways on 16.03.2014 Sunday through “Yatra” vide confirmation number [PNR] W5J8WS to travel along with his family members on 15.05.2014.in the Flight no. SG309 which was departed by 07:15 P.M from New Delhi to Chennai. Actually I am going from Chennai with Tour package arrangement to visit Sightseeing of Kullu & Manali, Chandigarh and New Delhi he starts a trip from Chennai on 09.05.2014 after finishing and visiting of Kullu manali and Chandigarh sightseeing tour package on 15.05.2014 Delhi Tour package starts to visit sightseeing in Delhi. After we visiting Chandigarh sightseeing we reached New Delhi on 15.05.2014 by 12.00 P.M itself only from that time only our Delhi sightseeing Tour package starts so we want to visit local sightseeing of New Delhi for that purpose only we booked our ticket late flight on 15.05.2014 at 19.15 P.M [Exactly at 07.15 P.M] in Spice Jet Airways [SG 309] On the way to reach New Delhi City we planned to just visited the airport how far it is from city in the reason to know the time management after finishing his New Delhi Sightseeing to reach the airport and also we went to your spice jet counter to enquire about baggage details on that time the spice jet airways staff pushed us to travel on their earlier scheduled flight in SG 315 in the spice name of “Paprika” which will going to start by 17:15 P.M. in that situation we explained to the spice jet airways staff by the following words “See we not finished our Delhi sightseeing Package so we want to visit and complete our package enjoyment not able to travel in your earlier schedule flight. But the staffs of Spice Jet pushing us to travel in the earlier flight which was done very big loss to me and disappointment to me and to my family because we are not visited any local sightseeing in Delhi and not utilized our package enjoyment in Delhi. we also requested that airways counter staff also can we travel in our original scheduled flight because now we are not able to travel in earlier scheduled flight why means am not finished my balance tour package of Delhi Sightseeing for that reason only I booked on 07.15 P.M flight but that counter staff told “No Sir you have to travel in this flight only because your flight time is changed due to some seating problems” Again am politely asked that airways person without giving any prior information to your customers how can you change your flight time because he didn’t received any information about the time changing of flight time from your side and from Yatra. That spice Jet Airways persons simply says continuously seating problem aforesaid issues. And without asking our permissions they given boarding passes to us for the earlier scheduled flight Please note this people we are booking the tickets in flight to travel a very comfortable journey and to travel in flexible time but your airways are pushing the customers and solely rescheduled our flexible timings to your gains and flexibility here where is your customer caring business ethics of tat Spice Jet airways. Am travelling with my old- aged parents suddenly changing of time caused fear and tension to my family members because they are travelling in flight this is the first time and they also worried and get disappointment of without seeing Delhi sightseeing returning to Chennai. [Tell me this is a taking care of the customers who pays the valuable monies for their comfortable journey from their side] Am indulged to great loss in my Tour Package cost why means we didn’t see any sightseeing in Delhi that is a cost of Delhi Tour package see because of your selfish business mind causes great loss to me and my family. See people on that day originally scheduled flight also departed by 07.15 P.M but why those airways pushed us in there earlier flight which is not related to my booking favors. The reason is that airways may chance to open 4 tickets in that SG309 to gain profits from current booking but they made a heavier and irrevocable loss to me. Is there any genuine in your ill and business threats in their mind. I did not receive any E-Mail and phone calls from Spice jet and Yatra regarding change of schedule of timings. Actually they are collecting the customer’s Mobile nos. and e-mail Id’s while booking ticket through website it is totally waste of time to fill up that columns because your airways not going to inform their customers if rescheduled the flight timings. After reaching Chennai I mailed customer relation department about this issue on 17.05.2014 but from their side simply asked sorry and not told any value and satisfactory reasoning for the aforesaid issue from such big international airways. It shows clear mask of spice jet airways how they are taking care of their customers. I asked the customer care relation Manager if I come later to the airport due to some seating reasons your airways may with held and not provide the boarding passes to me by Spicejet. I asked the following questions to spice jet airways which cause discomfort to me and to my family members:  Why you changed the flight time which is not relates to me?  Why you not provide information to my me through his registered mobile number “[protected]” by texting or dialing or through registered e-mail id “[protected]@yahoo.co.in,  Why your airways not given same row seats or near one – one seats  Why you not allowed me to travel in my originally scheduled flights  Why your person’s are not asking any permissions to customers before giving boarding passes to your customer’s. It shows your very carelessness and irresponsibility’s about taking care of your customer’s situations and discomforts.  Why your concern authorities are not giving clear explanations to my queries regarding to my discomforts and losses. It shows you’re Ill and profit minded mentality and not bothering about wellness and taking care of your customers.  How can you ask simply “Regret” for your worst services and the mean time which causes this type of heavy inconvenience and losses?  Finally am asked how your airways can bear to my monies losses and mental tension and inconvenience. The list of Discomforts and inconvenience occur to me by Spice Jet Airways  Waste of my Tour Package Cost  Mental Tension  Dissatisfactory services by your Airways  For not proper seating arrangements  Not providing any prior information to the valuable customer’s  For not responding immediate clear explanations from your side  Carelessness of taking care of old aged customers  And finally for your irresponsible and worst services which causes heavier loss, disappointments and discomforts to me and to my family  I already sent 3 legal notices to the Spice Jet airways they still not responding to my legal notice and not given any satisfactory reason for the below mentioned issue. Thanks # Regards, R.Ganesh Mobile No: +[protected] e-mail : [protected]@yahoo.co.in [protected]@icloud.com