SpiceJet Airlines — Status/Refund of tickets booked with Spice Jet

Address:

Pune, Maharashtra

I have booked from Spice Jet website on 9th July 2015 from Pune to Delhi and done online payment via ICICI bank.After payment, amount deducted from my bank account but my ticket was on hold and after 1 minute it was cancelled automatically .On calling Spice Jet customer care they told we have not received payment so ticket is cancelled . On calling bank they told transaction is successful and given me reference number and asked to talk to spice jet to get money back if . Amount will automatically reverted within 7 days in your bank account and told me that till 7 days we can't take it as complain .When even after 11 days amount was not refunded I called customer care back and they have taken complain and asking to wait till 25-30 days . So finally I need to wait for my amount to get back atleast 40 days .I didn't get ticket as well as my money . If transaction is failed then why within 7 days amount is not refunded and why they need 25 days to get this amount reverted .Such a bad service and making customer fool. Clearcut cheating of keeping customer money with them for long . Pls avoid such airlines who don't care for customer .They ruin my trust .Spice Jet kindly return my money as soon as possible .My PNR number is W3M5FY and contact number is +91-[protected].