Standard Chartered Bank — Credit card frauds

Address:

Mumbai City, Maharashtra

Hi There,


I’ve been using my Standard Chartered Credit Card (i.e. Manhattan Credit Card) since 2005. I was very happy with the service until this FRAUD.
My credit card was damaged in Oct 2012, so I asked for a new Card. On this new card there was a FRADULENT International Transaction. As per the RBI norms Bank informed me of the usage via the SMS. I immediately called the BANK & brought this FRAID to their notice.

Again a fresh card was issued to me & I was asked to fill a Dispute Form and fax the same to Standard Chartered Bank. On doing so they reversed the charges… As per the Grievances Redressal Policy of Standard Chartered Bank the issue was supposed to be closed in 60-90 days from the date of receiving the complaint & the dispute form. However, there was no intimation given to me until 9th May 2013. I receive a call stating that the dispute is closed. But no details are shared by the individual & he was reluctant to even share his name.

On following up the matter with the Standard Chartered Bank, I was asked to file a complaint with my local police station & the copy was requested to be sent to the Bank. Post this the Bank charged me for the FRAUDULENT Transition disregarding the several complaints I made to them. I stopped using the card as the Bank kept on levying interest on the FRAUDULENTLY Transacted amount.

The Standard Chartered Bank is has no understanding of customer service & are complete cheats.


Regards,
Pareekshit Suvarna
suvarna.[protected]@rediffmail.com