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[Resolved]  Standard Chartered Bank — Delay in granting top-up personal loan - Medical and personal reasons

Address:Chennai, Tamil Nadu

Hi, I already have an existing personal loan.The loan number is 49756346. I have been getting calls from SC customer care saying that am eligible for top-up. It has been more than 2 weeks since I applied for top-up. I have not got the top-up loan yet. I applied for medical and personal reasons. I'm in urgent need of money for medical treatment. If you are not able to process the loan. Kindly reject and send the documents back to me. Regards, Harishankar Ambati Barclays Shared Servcies [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Standard Chartered Bank customer support has been notified about the posted complaint.
Jun 19, 2014
Updated by Hambati Somebody from SC called me up now saying that he is from head office. His number is +91 [protected].

He asked me whether I have credit card or account with Citibank. How come having a credit card with citi bank is related to applying for a top-up loan in Standard chartered bank.

1. Why did your employees chase me up for the top-up loan in the first place?
2. When applied for personal, they came for office & house verification as well. Its been over 2 days since the verification was over. At least reject the application and hand over the document back to me, if you are not able to proceed further.

Thanks Regards,
Harishankar Ambati
91 [protected]
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Dear Ambati Barclays,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you.. We have raised a query on your behalf and our customer service representative will contact you shortly to address your concern. You can track your query on our Social E-ticket system, using your tracking no. #CTAU9X7S0B at this link http://on.sc.com/trackstatus

Thanks and Regards,
Standard Chartered
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