[Resolved]  Standard Chartered Bank — Fraud transaction on standard chartered manhattan credit card not rolled back by standard chartered card.

Address:

Gurgaon, Haryana, 122017

This is what poor and shameless standard chartered bank does to a 6 year old relationship...
On my card [protected],

Poor standard chartered bank harasses its customer due to its own fault of processing a fraud transaction on my account of 14.95 usd, without me authorising it via any pin or otp.

The last time this happened, i had asked customer care to not process any unauthorised transaction without any pin or otp on my card..But careless bank does this again

Despite this fault when i want to get a new card, shameless standard charterd bank asks me for charges to issue card which is a height of customer harassment by standard chartered bank..

Friends, i[censored] r reading this blog, i want to let u know standard chartered credit cards are bad, and even i will be closing this card soon..And will not pay fir these fraud transaction done by standard charterd on.My card.

Shame on standard chartered bank and credit card.

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[protected] forwarded message[protected]
From: amit khurana
To: "head.Service", card services, ,
Cc:
Date: wed, 4 nov 2015 16:02:24 +0530
Subject: re: your recent communication with us (Kmm21001613v71911l0km)
This is what poor and shameless standard chartered bank does to a 6 year old relationship...
On my card [protected],

Poor standard chartered bank harasses its customer due to its own fault of processing a fraud transaction on my account of 14.95 usd, without me authorising it via any pin or otp.

The last time this happened, i had asked customer care to not process any unauthorised transaction without any pin or otp on my card..But careless bank does this again

Despite this fault when i want to get a new card, shameless standard charterd bank asks me for charges to issue card which is a height of customer harassment by standard chartered bank..

Friends, i[censored] r reading this blog, i want to let u know standard chartered credit cards are bad, and even i will be closing this card soon..And will not pay fir these fraud transaction done by standard charterd on.My card.

Shame on standard chartered bank and credit card.

On nov 3, 2015 1:38 pm, "head.Service" wrote:
Ref : 11/15/000064/sp/crd

Dear mr khurana,

This is with reference to your e-mail dated 01 november 2015 addressed to
Our grievance redressal cell with regard to your card account. This has been
Forwarded to my attention to address the concerns raised by you.

We are concerned to note that we have given you a cause to complain on our
Services. We regret any inconvenience caused to you in this regard.

We understand that you have not incurred the transaction of rs.1, 022.76 towards
M/s. Audible[protected] on 01 november 2015.

Your card ending 2101 has been blocked with effect from 02 november 2015.

Please note that, to raise chargeback rights for the dispute transactions bank
Need dispute declaration form and supporting documents to support the dispute.

We have attached the dispute declaration form (Ddf) for your reference. Please
Specify clearly the following information regarding the charges disputed by you
On your card account:

1. The amount of the transaction
2. The date of the transaction
3. The name of the merchant establishment
4. Mention the appropriate dispute type in the form

We request you to send the scanned copy of the duly signed dispute declaration
Form (Ddf) to head.[protected]@sc.com at the earliest, as any charges cannot be
Disputed after a period of 70 days from the transaction date.

Further, we have arranged to provide temporary credit to your card account for
The disputed transaction and the same will reflect in your next statement.

Should you require any further clarifications or assistance, please do write to
Us at head.[protected]@sc.com and we shall be pleased to assist you.

Yours sincerely,

On behalf of standard chartered bank

Gunasekar s
From the office of head customer service

You can also enjoy the access to your account and transact on it through:

Online banking by logging onto www.sc.com/in breeze mobile web to download
Search breeze india on google play or apple appstore. You can also log onto
M.Sc.com/in from your mobile browser.

Please do not disclose your pin/one time password (Otp) to anyone. Standard
Chartered bank will never call or send sms/emails asking for such details. If
You receive an otp without request, please intimate the bank immediately. Login
To online banking through our secured website

For more details on our complaint management policy and banking ombudsman
Scheme, 2006, please visit to https://www.sc.com/in/help-centre/complaints.Html

You can write to us at standard chartered bank, customer care unit, 19, rajaji
Salai, chennai 600 001 or reach our phone banking executives at
https://www.sc.com/in/ways-to-bank/inperson-phone.Html


Original message follows:
[protected]----

There is a invalid, unauthorised transaction o[censored]sd 14.95 done on my card on 1st
Oct and 1st nov due to which i have blocked my card.
I blame standard chartered poor systems of security on this but i will like
Standard chartered to look with suspect on mobikwik wallet for doing this
Cheating, and likely fraud.
And i will like standard chartered fraud protection team to carefully look at
Mobikwik ports and transactions behind this fraud.
I do not have any.Rational but this is my gut feeling as mobikwik was used on
Transaction the same day.

This email and any attachments are confidential and may also be privileged. If you are not the intended recipient, please delete all copies and notify the sender immediately. You may wish to refer to the incorporation details of standard chartered plc, standard chartered bank and their subsidiaries at https://www.sc.com/en/incorporation-details.Html