[Resolved]  Standard Chartered Bank — personal loan eligibility

Address:

Bangalore, Karnataka

Gmail Google+ Calendar Web more Sent Mail Re: Personal loan applicatil-[protected]-worst customer service by STANDARD CHARTERTED BANK S Sriraksha Sridhar to head.[protected]@sc.com, nodal.[protected]@sc.com, principal.nodalofficer, +1 1 hour agoDetails Hello again, I got the below msg from your bank, when I called up phone banking I got a plain answer that my loan is rejected because my salary is not 30k!!! To listen to this kind of a non-courteous statement you asked me to call up phone banking??? Instead you should have replied to my mail saying "we don't care about any of customers so we cannot consider your request again, hence we are rejecting your loan application" If you're not able to provide an one off case personal loan then why do you even call it a resolution?? The resolution is for your sake, just closing the complaint with pathetic response does not mean resolution for customers!!! Best customer service is your tagline correct?? Please change it to "pathetic customer service even after complaining, because WE DON'T CARE". When you can't understand a customer's situation then why are even bothering to take a complaint?? If you're so bothered about salary then why are taking all salary accounts, instead take only those accounts who are above your normal standards. When you can't provide normal services all customers then no need of having all customers. Stop playing with feelings of worried people, this is not at all the way. Not even close to best customer service. I knew you'd respond back with negative results, but still somewhere in the corner of my mind I thought such a big financial organization would want to save it's reputation. But you proved me completely wrong, congratulations!!! I'm not writing this mail to take out any ambiguity, just making sure that you know what you and your services did. I seriously feel pathetic of my choice of salary account. This feedback will be passed on to relevant parties so that no one in future should go through this kind of a pain by holding an account with your bank. What's the use of escalation matrix?? Does your nodal officer read this mail??I can tell that you'll not even bother to take this seriously and ignore the mail. Just to reiterate, your services are the worst and you don't have the sensitivity to treat complaints. If I was at your place I would have treated the complaint in a sensible way and made sure the customer was happy. Lastly, not a threat but a action item for me because you made me suffer for choosing you as my salary account... I'll make sure this feedback reaches to millions via social network because you and your services deserve it. "We are pleased to advise that your complaint registered with reference number [protected] has been resolved. For further information, please contact Phone Banking-StanChart" On Monday, October 20, 2014, Sriraksha Sridhar wrote: Hello, I'm holding a salary account [protected] at your bank. I'm in need o[censored]rgent personal loan, for which I tried to apply online from your site but it did not allow me because my salary is 19500 (net) per month. So I went to other option bankbazaar.com where they sent me a application from standard chartered itself even after entering the same salary details, astonished!!! The fun doesn't stop here... I got a call after 3 days of application from your bank, the executive told salary is not a matter madam but you should be having a loan or credit card to apply for a loan, seriously??? Good job again. My friends with same salary and experience have got the loan from ICICI, AXIS etc banks without having previous loans or credit cards. Now I want to know what is the use of having a salary account with your bank when you can't take care of your own customer?? Seriously I'm feeling bad that I chose your bank for my salary ac, if I would have taken some other bank I could have got the loan bcoz I've salary account with them. Atleast the other banks wouldn't have given me reasons like you did. Really folks it's not the service that a customer of your bank expects... This is uncalled and biased customer service. From now on I will make sure not to give referrals to your bank to any of colleagues or relatives because I don't want them to suffer like I did. If you really want to prove that your bank is best in service and change my feedback into positive, then re-look into this matter and provide me the personal loan at the earliest. Thanks Sriraksha