[Resolved]  TAB CAB Taxi — Excess Money Charged

I booked 2 Tabcab taxi's from Mumbai domestic airport on 22nd Aug'2014 via booking no: X[protected] and X[protected]. Taxi no: MH01BD6170 and MH01BD6448 were booked for me respectively. Both the taxi's started at same time from airport via same route and reached Thane at same time. To my surprise, former (MH01BD6170) taxi's fare was 717 rs and latter (MH01BD6448) taxi's fare was 870 rs. I was in former taxi and my father was in latter one. I paid mine and he paid his taxi fare. On reaching home, when he told me the fare i was surprised. I immediately called up customer care and inquired about this large difference. I was told that latter taxi was tabcab gold for which driver had to pay you 12% discount on fare. But i told them that i got no discount and i also had receipt with me on which discount was not mentioned. They registered a complaint for this fraud viz. complaint no: CC10056679. I was told that i will get a response from concerned team within 24 hours. I received no response till 4th Sep'14. I called customer care on 4th Sep'14 at 1:28pm to know the status. They told me that their system is not working and i will get a call back in 15mins. I received no call and then called them back on 5th Sep'14 at 12:18pm. This time i was told that by executive Andrea that my complaint is still under review. I asked her to connect me to supervisor or share escalation matrix. She denied both. I insisted her to give me one then she kept me on hold for 15mins and connected to supervisor Gaurav Sharma. He told me that i will get a call back in 24hours. I asked him to give me escalation matrix and he also denied. I am being charged by my mobile provider for calling them and to be on hold so who will pay this money. He simply said "I Apolozise". His apologies will not pay my bill. I want Tabcab to pay me a compensation of all the problems i have faced because of this. They should refund my extra money charged and a penalty of Rs 10000 for wasting my time in followups. Thanks, Nitin Garg (+91) [protected]