[Resolved] Tabcab / Sms Taxicabs — artificial bill amount inflation

munitech4u

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra
Website:	tabcab.in

Hello,

I boarded a cab from mumbai airport to vashi (Navi mumbai) on 22nd july 2017. Google map shows the distance to be apprx 23km. The taxi driver handed me over the receipt of 700+taxes, with distance of 25km.

Their rate is 22/km. So bill should be 550+taxes. No explanation given. I requested the bill by mail and i got the bill amount to be 700 (Including taxes), distance of 30.2km.

All fraud. I request action against the fraud company

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Aug 31, 2017

Complaint marked as Resolved

TABcab / SMS TaxiCabs customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

TABcab / SMS TaxiCabs Customer Care's response Dear Customer,

Greetings from TABcab Customer Care!!!

We are extremely shocked and disappointed to see a valuable customer like you sharing such an experience. We at TABcab have always set high standards; right from the kind of Cabs offered, Contact Center services and most importantly our Saathis; as they are the face of our organization. However, this incident has certainly brought to our notice a learning that will not only help us improve our system, but ensure that no other valued customer including yourself goes through such an incident again.

We request you to kindly provide your contact number or Booking ID on [protected]@tabcab.in so that our help desk executive can get in touch with you and take further action on your complaint.

Regards,
Customer Support Team