Tata Docomo — Bad coverage area

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Who is responsible for the heavy losses that I'm facing because of the no network signal as a result of which not able to receive or dial any number?
Never seen such a service provider before even a month passed and no action taken and every time hear the same reply team is working on the same.

I'm hang up in such a situation that neither I can migrate to other service provider as I have to use your poor service for at least 3 months for number portability.

Thanks
Chintan
[protected]

Dear Customer,

We regret for the inconvenience caused to you.

As per our discussion over call, please be informed that due to poor indoor coverage area you are facing network problem and no new cell site has been planned. Kindly note that we have provided you the waiver of Rs. 75 and your current outstanding is Rs. 81.73.


For further assistance we request you to write a mail to [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo

75/- waiver from the bill is not the solution for the problem I think, Please provide the exact date from the which the issue will be resolved.

Send a couple of mails, but did not received any response. Not expected from tata docomo.

the chain mail attached.

From: Chintan Shah <[protected]@yahoo.com> To: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com> Sent: Sunday, October 12, 2014 10:55 PM Subject: Re: Tata DOCOMO : Feedback~~M20377799 Hi, Thanks
for the below response, but migrating from Postpaid to prepaid is not
the solution which will resolve the issue. You have no idea that how
much loss I have suffered because of your zero coverage signal at my
office location. I had to get a new aim card of other operator and
forwarded all my calls from tata docomo to my new Vodafone number. Also
would like to tell you that due to work related sometimes get
international calls. Can you please provide the solution and make all
the call charges forwarded from my current number to the new Vodafone
number waived off from my bill?If
you do not agree, then please provide a letter which will allow me to
migrate from tata docomo to Vodafone network as I transferred to tata
docomo only 35 days back and as per the rule have to stick to this
network for at least 3 month before going for number portability again.Thanks, Chintan ShahCell - [protected] From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com> To: [protected]@yahoo.com Sent: Wednesday, October 1, 2014 1:44 PM Subject: Tata DOCOMO : Feedback~~M20377799 Hello!

Greetings from Tata Docomo.

This
is with reference to your concern regarding network coverage for your
Tata Docomo number [protected]. At the outset, I sincerely apologize for
the inconvenience caused to you.

As
discussed on your number [protected], you have expressed your
dissatisfaction towards the inconvenience caused due to network
coverage.

In
this regards, as per the report received currently there is indoor
coverage and quality problem in your location due to which we are been
facing the problem. However, our technical team is constantly working
towards the up gradation of all cell sites across the city to enhance
better network for our customers.

While
this activity is being carried out, we are also planning for
installation of new cell site at your nearby location which will
optimize the coverage and give better network. This may require some
more time.

In
this regards, I would like to inform you that you need to visit nearest
Tata Docomo brand store along with below mentioned documents for
postpaid to prepaid migration.

1.1 Photograph
2. Proof Of Identity - Driving License, Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license.
3.
Proof of Address - Credit card statement (last 2 months), Passport,
Property Tax Receipt, Ration Card, BSNL Telephone / Electricity Bill
(last 2 months).

If there is anything else that you want to share with us, we are all ears.

I appreciate your patience and extended cooperation.

Take care!
Srikanth
President Assurance Desk
Tata Docomo.

Hi,


I have received the below mail regarding the bill generated for the month of October. Can you please explain why should I pay the bill for the services that you were not able to provide to your customer in spite of repeated complaints?


Also, if you want you can check the network signal of your company from 9:30 - 19:00 weekdays, you would be able to understand the zero network coverage.


As a result of which, to avoid loss of my business and personal relation I had to buy another sim card and forwarded all the incoming calls ( when unavailable due to poor network) to my new sim card.


Thanks,

Chintan Shah.