Tata Docomo — Docomo Cheated me on Wifi Max and UL phone Connection

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Bangalore, Karnataka

Hi, This is Rahim I bought a Tata Docomo Wifi from Docomo store at Thippasandra and simultaneously checked for a UL plan for a phone connection bcoz i have been shuttling btwn cities i wanted sum connection where i get unlimited calls and messages + 2GB 3G data post 2 GB its Unlimited 2G data, i clarified it with Disney Philip (sales person who sold me ths connection) 4-5 times before i confirmed to buy this connection he said be rest assured about the plan, also the reason why i bought tata wifi was tht i wanted to buy a 3G connection with wifi for my IPad and since i travel a lot i didnt wanted to carry my Airtel 4G router he said we Have 3G and i asked him specific about 3G in Mumbai as i am there almost 15 days a month ahe said Mumbai its our HO and 3G is definitely there so i decided to buy the connections and he promised the activation in a day s time hence i bought. Only when i reached Mumbai and i got to know there is no 3G in Mumbai and i was totally disappointed.. my disappointment saga continued due to severe network issue and on top of all this to all i get a bill of 2250 for the month where i have taken a UL plan and when i called ypu customer care no first of all the guy who spoke was mum and he didnt care to respond to me when i asked him questions and when i insisted the call to be transferred to superior he hesitated initially and then transferred a call to a guy called shylesh reddy who was Rude, Egoistic, and arrogant and was not ready to accept the mistake and went on stating tht SMS on roaming is not free and i have been connected Reliance network which i dont understand how when i am manually selecting Tata Docomo 2G network everytime i land in Mumbai. Its highly disappointing that TATA as a group harps about the word TRUST and this is not called Trust for sure where on the name of sales you are cheating me by overcharging me and penalizing for no fault of mine and demanding me to pay extra after commmitment. I am not going to keep quiet as you cannot slap with anything you feel like on the customer and expect the customer to face the brunt all the tym..after i get to you for resolution you thrash me with rudeness and arrogance. If TATA groups believes that a customer is important and the trust which they speak and harp about is not a myth you guys should solve my issue asap In case this matters to u guys then you may reach me on [protected] Rahim