[Resolved]  Tata Docomo — I AM TRAUMATISED BY YOU. I CANT TAKE THIS ANYMORE

Address:

Mumbai City, Maharashtra

I have no idea why the customers are harassed to the point of suicide. Please refer to my earlier mails (below) for list of problems that I had with your service. Now, I have a new problem. I opted for INR 1, 000/- 15 GB (9mpbs) plan as given in your website. I.ve been using for over a week now and I never got a speed beyond 4 mbps. Luckily I got a call from one of your executive (Mr. Mohommad Subhash) for welcoming me to TATA DOCOMO. He told me that my device is 6 mbps capable only. I does not support 9 mbps. Then I checked the box pack of the device and indeed I was fooled and cheated by Tata Docomo. The box clearly states in the smallest possible text that the device is capable of 6 mbps speed. No wonder i was getting such low speeds. So, why am I being treated so bias? Its a hell of a pain to contact the customer care. It takes about 20 minutes minimum to get to the right division and then from there once i press '9' for customer care executive i am kept on hold for 'life'. Now, I want to ask you a question? What should i do? Should I suicide? Should I file a case? Should approach consumer forum for this harassment and cheating? Should i just accept myself as a victim and let it all pass? or Should i simply terminate my account and opt for a more professional service provider like for example AIRTEL? I am sure waiting for a resolution from TATA DOCOMO is of little value. So please tell me, what (in the name of GOD) should I do????????????????????? Regards Raunak Todarwal (The NEXT Unfortunate Victim of TATA DOCOMO harassment) Registered Mob. No (which is thankfully AIRTEL).: [protected] Tata Photon No..: [protected] A/c No.:[protected] MY EARLIER MAILS: -----Original Message----- From: [protected]@icai.org Sent:[protected]:52:22.0 To : [protected]@tatadocomo.com Cc: null Subject: How to Activate my TATA DOCOMO max wifi - I am Clueless~~M20116838 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ I placed an order online for purchase of Tata Docomo Max Wifi. A man came with the delivery in two days. He took cash, gave me an invoice and the packed device. He told me that I will receive a call within 48 hours for activation. I have not received any calls. I do not have the ten digit number. i don't know where to get a PIN Code (for installation of the device). I need help. Please educate me how to proceed ahead. Should I wait? Or should I just give up on this device and opt for another device from another service provider? I await your response. Regards Raunak Todarwal Mob No.: [protected] -----Original Message----- From: [protected]@icai.org Sent:[protected]:26:28.0 To : customercare.[protected]@tatatel.co.in, [protected]@tatadocomo.com Cc: null Subject: Important! Complaint regarding unethical Sales Practice by your executive~~M20067563 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Sir / Madam I know its long but please read it. Its important! I would sincerely like to draw your attention to the unethical sales practices followed by one of your sales executive (Mr. Ibrahim Mullaji) (Mob No.: [protected]). I was given his number when I called up at one of your "contact us" Mumbai landline no.[protected]. I called up Ibrahim and enquired about the available plans for wifi dongle. I told him that i need a 10 GB monthly plan. Thereafter he introduced me a "Corporate Plan" in which he said that he can give more than 5 dongles free of cost @ INR 1, 000/- monthly rental for all the dongles TOGETHER. Initially I was shocked. Monthly INR 1, 000 FOR ALL DONGLES TOGETHER? I told him that suppose if I take 5 dongles for my organisation, how much will be the total monthly rental cost of all 5 dongles TOGETHER? He again said that the total rental cost would be only INR 1, 000/- for all devices together. Trust me, i repeated this question using all possible different words and i got the same response from him. I was on the verge of getting convinced. Then i asked him if he could send me an email regarding all document requirements. Now this is where I got suspicious. He send me an email using his personal email id ([protected]@gmail.com). Why would someone not send me with a tata email id? I called up the same landline "contact us" number and this time i was told that a sales representative will contact me. In less then 5 minutes i received the call (Mr. Devendre). I asked him about this "miraculous" plan and he told me there is no such plan. He told me that the corporate plan does exist but the monthly rental of INR 1, 000/- is per device cost and not total for 5 or 10 devices combined. I was scandalised. This is disappointing and a complete shame. I was getting trapped and would have probably ended up paying huge amounts of rental bills (because i told him for 10 connections). I really didnt expect TATA Teleservices would stoop to such desperate tricks to boost sales. I humbly request you to look into this matter. There could be other people who might get fooled. I have attached Mr. Ibrahim's email copy for your reference. I expect appropriate actions from TATA team. Regards Raunak Todarwal Mob. No. : [protected]