Tata Indicom — No After Sales Customer Service or Support to ensure committed network performance

Address:

Bangalore, Karnataka

I am the customer of Tata Photon Plus service from December 2011. As per my subscription plan, the Download bandwidth should be 3.1Mbps & Upload bandwidth should be 1.5Mbps. The subscription charges are Rs.650/- per month, for 3GB usage. Since there is a network sharing by multiple subscribers, the bandwidth can go down to a minimum of 30% of the plan bandwidth, which should be ~1.0Mbps for download & ~500Kbps upload during peak hours. But during Off peak hours, the bandwidth should be available nearer to the peak subscribed bandwidth on a best effort basis. However with Tata Indicom service, the bandwidth available for usage was consistently less than 200Kbps for my subscription. This issue had been complained to Tata Indicom via multiple emails and with screenshots as proof of poor bandwidth and every time a service request used to be raised and after the service personnel used to call me and used to take up the complaint details every time, the complaint/ service request used to be closed after a few days without any corrective action taken. Even after taking the complaint details, no service personnel has ever turned up to check the issue himself. With the network performance being bad, I used to request for waiver of monthly charges under the condition that I will start paying the full subscription after the issue is attended and resolved by their technical team. For the past 3 months, I have paid the partial subscription charges and withheld the 50% of the charges. However Tata Indicom has send a threatening mail saying that the connection will be disconnected if an additional amount of Rs.1237/- is not paid. Hence I have paid an additional amount of Rs.1237/- on 23/03/14, in addition to the 50% subscription charges I have paid. So, in nutshell Tata Indicom is not provding any after sales services to ensure that the committed performance is available to the customer but demanding & threatening the customer for paying the customer for their non-services. In this context, I request to avail the refund of Rs.1237/- I have additionally paid and also ensure that the service provider is providing services to customer, they are charging for.