[Resolved]  Tata Photon Plus — Tata Photon Activation - [protected]

Address:

New Delhi, Delhi

I have got Tata Photon from Agent of Tata Teleservices at 18th Oct 2013. From that day, i'm chasing with agent and with customer care. Till date, it is not activated. I have called in customer care at 22th Oct 2013 for status. They answered that your verification is pending. You would wait 48 hours. Again i called in evening that day, same answered, i got. Again i called 24th Oct 2013 after 48 hours in customer care, one lady representative picked the call and verify my local reference address which is exist in submitted document, and then she ensure that my Tata Photon will be activated in today night with SMS confirmation. But it did not happen. Then i again made a call to customer care today(25th Oct 2013), again one of lady representative Geeta picked the call. She told me that i had made call only 22th Oct 2013 not 24th Oct. When i want to make a request to talk her senior person she put my call on hold for 4 minutes then she came back with explanation that all seniors person are busy. She is totally lying that i have not made a call at 24th Oct 2013. When i told her that i'm going to write a mail to Tatateleservice head then she transferred my call to senior person Mr Varun. But my problem has been not sorted out. As per my local reference number given there that person not got a call for verification. Always they lie for activation status vallaaa valllaa ...They do not pick a call. Can anybody take it seriously and resolve the problem? I have another Tata Photon also for that same thing happen means it is not activate in proper way. Please solve my problem or return my money. Model- EC156 MEID - A[protected]B946 PESN - 801E7806 S/N - A4G9MA[protected] I have Thanks & Regards Anup Kumar Oracle PL/SQL Developer Nortel Networks 2nd Floor, Vipul Plaza Suncity, Sector-54 Gurgaon, India-122002 Mob: +91-[protected] 5 older messages Anup Kumar <[protected]@gmail.com> 3:16 PM (1 hour ago) to Chandrabhan, Customer, tataindicom.cu., Appellateautho., ddgpg-dot, Satya, listen, Pushpendra, ap, Nodalofficer, Md, Anand, anil, ratan.rahul, Rajeev Hi, Can I know when the problem will be resolve? I do the follow up but i am not getting proper answer. Anup Kumar <[protected]@gmail.com> 4:03 PM (22 minutes ago) to Chandrabhan, Customer, Pushpendra, Appellateautho., ddgpg-dot, Satya, listen, ap, Md, Anand, Rajeev Hi, Do you know what is my fault. I did not learn from my previous experience with all of you. I have purchased again Tata Photon and facing the same issues. Ten days pass away but problem still exist. I did not get any solution. I'm calling continuously your representative or agent name Javed ([protected]), Keshav ([protected]) and Pushpendra([protected]). Javed - He has no answer for any query. He ask me when i call him that what happend? ) Keshav - I talked to Pushpendra sir, your Tata Photon will be active soon. Pushpendra - Today (28 Oct 13 1:45 PM), I made a call him, he replied that i call you within 10 min. After 2 hrs, his 10 min did not over. The summary of story is that, you people fail to provide the excellent service to customer. Your whole sole purpose is how to sale the product any how. But when time to come for service you fail. Please close your service center and your call center who speak always lie.