[Resolved] Tata Sky — bharat qr code recharges failed 3 times | |||||
This complaint is regarding the recharges I've done using my TATA Sky's Bharat QR code. I have done three recharges. Two of them are done with Kotak Mahindra Bank' mVisa & one is with the SBI Bharat QR. I just scan the code from my T.V and entered the amount (1st is of Rs.520, 2nd is of Rs.22 and 3rd is of 549). All the time the amount was deducted from my account but I didn't get any recharge in my TATA Sky account. I spoke to customer care executive many times they said that the bank is responsible for the failure and they said contact your bank for this. The senior customer care executive Mr. Lakshydhar cut my phone in between and does not provide any complete information regarding this. Transaction Reference 1st transaction Ref No:[protected] Sep, 2017 at 6:30 pm)[KOTAK MAHINDRA BANK] 2nd transaction Ref No:[protected] Sep, 2017 at 8:58 pm)[KOTAK MAHINDRA BANK] 3rd transaction Ref No:UV[protected] (3 Sep, 2017 at 9:05 pm)[STATE BANK OF INDIA] Was this information helpful? | |||||
Sep 21, 2017 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Sep 05, 2017 Tata Sky Customer Care's response Hi, we spoke to you regarding this and explained that we haven't received your payment. Please contact your bank and raise a charge back request.
Sep 11, 2017 Updated by kkhumit22 This complaint is regarding the recharges I've done using my TATA Sky's Bharat QR code. I have done three recharges. Two of them are done with Kotak Mahindra Bank' mVisa & one is with the SBI Bharat QR. I just scan the code from my T.V and entered the amount (1st is of Rs.520, 2nd is of Rs.22 and 3rd is of 549). All the time the amount was deducted from my account but I didn't get any recharge in my TATA Sky account.I spoke to customer care executive many times they said that the bank is responsible for the failure and they said contact your bank for this. The senior customer care executive Mr. Lakshydhar cut my phone in between and does not provide any complete information regarding this. Transaction Reference 1st transaction Ref No:[protected] Sep, 2017 at 6:30 pm)[KOTAK MAHINDRA BANK] 2nd transaction Ref No:[protected] Sep, 2017 at 8:58 pm)[KOTAK MAHINDRA BANK] 3rd transaction Ref No:UV[protected] (3 Sep, 2017 at 9:05 pm)[STATE BANK OF INDIA]  | |||||
 7 Comments | |||||
Comments
I had same experience on 20th August and tata sky has responded saying that they have not received the amount, whereas SBI has failed to even respond to emails to customer care, branch, etc.
Reply
I was also told by Tata Sky that they have not received the money so I should contact Bank. I am still waiting for resolution from SBI. Please update here if any resolution is found.
I will also update if I get any solution.
It is difficult to believe that such reputed companies do not have proper infrastructure to handle simple recharge failures and on top of that they are not providing any apparent satisfactory response saying that they are working on the issue!
I will also update if I get any solution.
It is difficult to believe that such reputed companies do not have proper infrastructure to handle simple recharge failures and on top of that they are not providing any apparent satisfactory response saying that they are working on the issue!
Faced the same issue today. Tata sky says the money not credited to the account but SBI says money transferred successfully. Not sure who is correct but money is lost. Irresponsible digital India world.
Tata Sky Customer Care's response, Mar 1, 2018
Verified Support
Hi, that's not how it should have been. Allow us to help you out with this, please share your RMN/Subscriber ID.
Hi, even I faced the same issue today. Tata Sky says money (Rs. 1000) not received, but bank says transaction completed successfully. My Subscriber ID is [protected]. I raised an issue with Tatasky customer care - the issue ID is 153AREXI.
It is really annoying that in this technologically advanced age, these things still keep happening. And customer care always behaves like as if we (customers) are to blame and that they (Tatasky) have done nothing wrong.
It is really annoying that in this technologically advanced age, these things still keep happening. And customer care always behaves like as if we (customers) are to blame and that they (Tatasky) have done nothing wrong.
JatinJain463's reply, Dec 15, 2020
Is you issue resolved? Coz i am also facing the exact same issue now.
I am facing the same problem.. Money has been deducted from account but Tata Sky people are saying that there is no money in my Tata Sky account and are unable to help. This is very bad. If Tata Sky cannot maintain this service that they should provide such services to trouble customers.
Please try not to recharge with Bharat QR scan.
Please try not to recharge with Bharat QR scan.
Tata Sky Customer Care's response, Dec 27, 2018
Verified Support
Hi, that's not how it should have been. Kindly share your RMN/Subscriber ID so we can assist you better.
JatinJain463's reply, Dec 15, 2020
Is your issue resolved? I am also facing the same issue, so please tell me.
I am facing the same problem.. Money has been deducted from account but Tata Sky people are saying that there is no money in my Tata Sky account and are unable to help. This is very bad. I also tried contacting their customer support and they are unable to give any solution. After this incident i am really fed up of tata sky service.
Tata Sky Customer Care's response, Dec 16, 2020
Verified Support
Hi, that's not how it should have been. Kindly share us your Registered Mobile Number or subscriber ID so that we can assist you better.
JatinJain463's reply, Dec 16, 2020
Subscriber id:1260014426
Tata Sky Customer Care's response, Dec 17, 2020
Verified Support
We are looking into it right now. Please allow us some time. We will look into it with the utmost care and get it resolved as quickly as possible.
Tata Sky Customer Care's response, Dec 18, 2020
Verified Support
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
I am facing the same problem.. Money has been deducted from account but Tata Sky people are saying that there is no money in my Tata Sky account and are unable to help. This is very bad. I also tried contacting their customer support and they are unable to give any solution. After this incident i am really fed up of tata sky service.
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