Tata Sky — Payment is made but the amount is not reflecting in tata sky account

Address:	Mumbai City, Maharashtra, 400 025
Website:	www.tatasky.com

Dear Tata sky,

i have made online recharge of tatasky id [protected] on 29.10.16 of Rs. 400 through mVisa of HDFC payZapp.(attached is the screenshot of payment transaction details from Payzapp).

The payment was sucessful & this was accepted by tata sky executive on dt. 29.10.16 that its sucessful & will get reflected into the account in within 2 days. After this She (tata sky executive) given me 2 days of credit until then payment is reflected.

Till now payment is not reflecting in tatasky account.
i have spoken to your customer care on 29.10.16 & 31.10.16 with Swati, mahender & abdul murtaza khan..

my tatasky is currently deactivated due to no balance.

plz do the needful.
thanks!

Deepak Mittal
Tata sky ID: [protected]
Mob. [protected]