Tata Sky — Tata sky fleecing customers

Krish404

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

My subscriber ID - [protected]

I refer to my abv Subscriber ID and wish to state that Iam highly disappointed and shocked to receive the below 2 SMS on my registered Mobile nbr today.

1st SMS - Request completed for Semi Annual Grand Sports, Rs2550, valid until 27Apr15. Current a/c bal Rs1571.37 Due date 13Apr15.
Sent on my BlackBerry® from Vodafone

2nd SMS - Pack request completed. Current a/c bal Rs 979.16. Due date 25Mar15. New monthly charges Rs 200. I[censored]nable to view channels, power on your box & SMS SR to 56633 Sent on my BlackBerry® from Vodafone

What the heck does the above means, In just one day my Current a/c balance and Due date for next payment changes at your whims and fancies???

My subscription is for "SEMI ANNUAL GRAND SPORTS" and it remains that way, I have half yearly subscription option and have not asked for any change in the Package & payment options, then who have authorised you to change these???

I need a clarification and also want TATASKY to resort back to my actual subscribed package and payment terms as advised above.

Krishnan

While TATA SKY have not replied to my abv mail as yet, meanwhile, I have to register one more complain on 22nd Jan, as both (primary & secondary) set of TV set stopped receiving signals on 21st Jan from 1600 hrs onwards and we cudn't watch the TV on that day at all.They registered my complain under WORK ORDER (WO GETGRVN) and on 22nd Jan around 12 PM their technician attended the problem and resolved it, it was discovered by the technician that the common dish antenna mounted on the terrace of the Bldg where I stay was the cause of the transmission failure. In fact the other users of the Bldg also faced identical problem and couple of them have registered the complain as I did. It is obvious that TATA SKY continue to operate and provide lacklustre services to their customer with outdated equipments so that the customers encounter frequent problem and lodge a complaint enable TATA SKY to send their technician and charge for attending the problem, this is tantamount to swindling the customers. Sorry TATA SKY, u have lost all the repute and I have decided to discontinue with your services and so are many other users from my Bldg.

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Krish404

from Mumbai, Maharashtra

MY SUBSCRIBER ID - [protected]

I had recharged my subscription online as below -

On 13th Oct, 2014 - Amount Rs 2000.00
On 27th Oct, 2014 - Amount Rs 2200.00
Balance as on 27th Oct, 2014 - Rs 4130.74
This was also reinforced by a SMS from you stating that the next
subscription due date will be - 15th April, 2015
However to my surprise I received a SMS in Feb'2015 that my subscription is
due in one week time, this despite the fact the earlier confirmation
mentioned my next subscription is due on 15th April, 2015.

Subsequently on 25th Feb, 2015 I recharged on line Rs 3500.00 and then
received a SMS that the next due date is 25th August, 2015.

To my horror, I received a SMS on 18th April, 2015 stating that my
subscription is due in one week time. WHAT THE HECK IS THIS AND HOW LONG U
WILL CONTINUE FLEECING YOUR CUSTOMERS?????

YOU have not even cared to reply to my earlier mail (attached) identical to
the same problem and have the audacity to remain silent and shamelessly
continue with your daylight robbery.

I WILL NOT PAY ANY SUBSCRIPTION UNTIL 25TH AUGUST, 2015 and i[censored] wish to
discontinue the service, please do then Iam at liberty to take legal
recourse as well as refer the case to 'consumer forum'

You wish to clarify or not is your discretion.