[Resolved]  Vodafone / Www.mobikwik.com — Money deducted but recharge not done.

Address:

Nashik, Maharashtra

Sir,

Complaint TicketID of www.mobikwik.com : 83001
Email: sameer.[protected]@gmail.com
Cell: [protected]
Category: Recharge
Issue: I have recharged my mobile number for Rs XXX. But, I have not received my recharge and I have also not received any recharge confirmation. The amount has also been debited from my MobiKwik balance

Transaction ID: [protected]
Phone No.: [protected]
Amount: 300.0
Email: sameer.[protected]@gmail.com

Sir/Madam

In my subject complaint I get SMS from you that "Dear Consumer, Your
ticket about the recharge dispute has now been resolved. We have
confirmed from your operator this transaction was successful. Thanks,"

But from Operator i got sms is "Sorry your bill pay request of Rs 300
cannot proceed at this time"

From that i found that during recharge by mistake type of connection
selected postpaid in staid of Prepaid.

So uptill now i not get any balance. Please liaise with operator Vodafone and
refund my Rs 300 or recharge my prepaid by Rs 300.

Regards,
Samir Kaneriya