The Professional Couriers — Consignment not delivered & lost

Address:	Hyderabad, Andhra Pradesh
Website:	www.tpcindia.com

I have not received by consignment till date which is sent on 09th Mar 2016 from Basvakalyan (BSK) to Pune (PNQ), please find below details for the same.

I am following with the authorities from various location from last 15 days, still I have not received any proper information about said consignment status… request you to please look into the same and help me receive my consignment. As the same is very important document (Government).

Consignment Details:

Consignment No: BSK 347466
Date: 09th Mar 2016

Consigner: Omkar Service Point
Consigner: Basvakalyan (Karnataka)


Please find below follow up details:

1) 16th March 2016 :
· Called to Corporate office Mumbai – (022 –[protected] _ Not Answering any call.
· Called to Mumbai Regional office – (022 –[protected] – told that said Consignment has been dispatched on 10th Mar 2016 to respective Branch & given Pune office number[protected]/608/610) not at all working.
· Called to Karvenagar Pune office - [protected],[protected], got number for Warje Pune office Mr. Shelly – [protected].
Mr. Shelly told come & collect your document as we don’t have delivery boy, but when I went to office he told me that he has not received any Consignment & he committed that he will call me next day, but till date I have not received any call from him.
2) 17th Mar 2016 :
· Called to Mr. Shelly (Warje Pune) – he told me that we have not received any Consignment.
· Called to Mumbai Corporate office – Not Answering at all
· Called to Pune office – Not Answering at all

3) 18th Mar 2016:
· Again called to Mr Shelly (Warje Pune) – he told that he has not received any Consignment.
· Then I called again to Mumbai corporate office - (022 –[protected] _ Not given any information about Consignment & gave Pune office Customer Care No. Ms. Sunanda ([protected]) & Mr. Bijus ([protected]), when I called Ms. Sunanda’s (Very rude with customer) number she did not give any information about said Consignment number even she dint give my call to Mr. Biju. And given Pune Pimpri Branch No. ([protected] – no response, 020 –[protected] – they told that the Consignment is in transit & not having further information about said Consignment and given one more contact number of Mr. Ajish _ Operation Manager – [protected], 66048851 – He also told that said Consignment is in transit, from Mumbai Kurla to Pune office & he was not having further information about Consignment.
· Try to find more numbers & get number of Mr. Ahamed Meeran off. number (Chittoor) – [protected] – someone told that send Address & Consignment number I will check & arrange Consignment delivery, after some time he has given me again new contact number of Mr. Varghese Head – Pune – [protected] _ I have forwarded details to given number as discussed on earlier person. Mr. Varghese told that he will check revert.
4) 19th Mar 2016:
· Called to Mr. Varghese – he told that said Consignment in transit & we don’t know further information for the same.
· Again I called to Chitoor office ([protected]) & he gave new contact number for further follow up – Mr. Ismail (Sr. Manager) MD office – [protected] – gave all details (Consignment details, name & about mentioned details) still not got any information.

All mentioned Managers, Customer care executives, various dept. Heads are very rude to the customer & not able to provide any information regarding the same.

Sir, I am very disappointed with your commitment & your services as your company name “THE PROFESSIONAL courier services”.

It’s a time to check your web portal (in About us tab) statement : “At Professional the sophisticated Hub-and-spoke system with ware housing and storage facilities, modern communication network and large fleet of transportation vehicles backed by dedicated team of professionals truly proves that their claim “We care…. for your valuables” is the quintessence of their business philosophy.”

“We care…. for your valuables” – Is it TRUE ???

Even their Chairman - Thomas John & MD - S. Ahamed Meeran not bothered to revert on customer complaint.