The Professional Couriers — Courier (consignment no. blr[protected] not delivered and status shows as delivered at acknowledged

Address:	560032
Website:	www.tpcindia.com

Dear Sir,
I had sent some urgent, extremely important and highly confidential stuff from Bangalore to Noida through professional courier via consignment no.Consignment No. BLR[protected] on 7th May, 2016 and i was told that the same will be delivered by 9th May, 2016 to Noida on the given address to the recipient. Considering the urgency and importance of the stuff i had chosen and trusted professional courier. Than I was egarly checking on the delivery status of my courier as it was extremely important. Then to my surprise i found out on 10th May, 2016 that the status of the courier shows as delivered at noida and acknowledged with signature. I was surprised and to confirm this i called the recipient ( whose more than 1 contact no. was very clearly mentioned on the courier along with very clear address) and was told that she has no clue about this delivery. Still on insisting she checked again with the security and other related people despite of being sure that the courier has not reached. I was a great panic for me as a sender and to the receiver as well. Then i tried reaching the customer care etc but any where in the whole India almost either the customer care was not picking or was busy and so there was no mechanism to even communicate after the customer is being put in the critical situation like this. Then i was extremely fortunate( and must say thankful to God) that by chance my call got throughj to Noida office at a mobile no. (+91 [protected]) provided on the website for noida professional courier and the person told his or the delivery boy's name as Santosh ( who took the consignemnt no. and told that yes this courier had come and of tis weight for noida etc). This person behaved extremely unprofessional towards the customer and was giving extremely lame stories, extremly intolrable and irritating ones saying that they simply give the courier and wash off their hands ( no matter to whomsover it is delivered to), he had no courtesy to talk properly even and thats to when a customer is being harassed to the intolerant level. He alled his delivery guy who told that courier is delivered by him at 3rd floor of the building while the building has only ground and 1st floor. And the way this Noida person treated the customer and thats too when they are at mistake and customer is at huge severity and gravity if the courier doesnt get delivered on time was not acceptable at all. This guy asked that he will call back but then forget that he stopped picking my call even.
This is too very much to tolerate by a customer and especially when if something is on stake due to that courier. These rediculous fellows will take any courier it seems then they will give it to any place( not even the address mentioned) nad take signature of any person without his phone no. and name or they keep it with themselves and make a random signature of acknowledgement. Well in the eyes of law it is misappropriation, undue advantage, confidentiality breach, misuse and theft by the person who acted on behalf of professional courier or representative of professional courier.
Therefore, kindly retrieve my courier and get it delivered to the right recipient and please contact me on +91 [protected] . Kindly treat this matter as extremely urgent considering the severity otherwise soon people will start loosing there trust on professional courier.
Thanks
Shree Srivastava.
+91 [protected]
[protected]@gamil.com