The Professional Couriers — Courier has not received and customer care is not aware the location

Address:	Indore, Madhya Pradesh, 452016
Website:	www.tpcindia.com/Tracking2014.aspx?id=kmy12684383&type=0&service=0

My friend has sent one courier to me from kumli. he couriered on 17 April 2016 and it is not delivered to me. after calling them multiple time they are not able to locate the package and they are giving me various contact nos. to track the package. As it was almost 21 days so i want to launch a compliant against them to deliver the package or provide me the package cost which is 2200 Rs.
the records at website is shown below.

Date/Time From TPC Station
Apr 20 2016 16:48:15 Bhopal Despatched to Indore
Apr 20 2016 12:01:01 Chennai Received at Bhopal
Apr 18 2016 17:17:11 Chennai Despatched to Bhopal
Apr 18 2016 17:17:11 Chennai Despatched to Bhopal
Apr 18 2016 10:59:56 Received at Chennai
Apr 18 2016 10:59:56 Received at Chennai
Apr 18 2016 08:20:37 Kochi Received at Chennai
Apr 18 2016 08:20:37 Kochi Received at Chennai
Apr 17 2016 07:18:33 Kochi Despatched to Chennai