Booked a parcel on 5th Jan 2022 in Bhimavaram Town to Bangalore. Parcel includeds my bike (Honda Activa) key and a railway parcel receipt which is mandatory to collect by bike from the railway parcel office at Bangalore.
Courier said it will take 3 days to deliver the parcel in bangalore.
On 7th Jan, when I check the tracking number PRO12800768 in "https://www.tpcindia.com/" it was showing no details. Called Malleswaram brach to check what is the status as I was not able to find any contact number of the customer care on the receipt provided on the date of parcel nor in online. They said the tracking number is incorrect and suggested to contact the parcel office where we booked the parcel.
On the same day, I have searched Bhimavaram contact number on internet and called them to check for the status. They saild the parcel is dispatched but it is not updated in the website due to which it is not showing any damages. After an hour, I was able to see the status as "Despatched to BENGALURU
HYDERABAD" - "06th Jan 17:01".
Waited for a day and called "[protected]" to check on the status, One lady picked the call and spoke very harsh. She told me to call Hyderabad courier office and check on the status. Is it my job to call all the branches and check my courier status????? When I try to explain how important is my courier and collecting the countact number of their manager, she disconnected the call and not bothered to pick the call again.
This is complete ignorance of my issue and no one bothered to call and tell me the reason for the delay of the shipment.
Why should I call Hyderabad branch and check the status?? Is it not the courier team's job to update the customer or provide the status by checking with their branch from their end???
Still I have called Hyderabad branch [protected] but nobody picked by call.
Paid 250 INR and waiting for a call or response from this courier without any hope.
This is complete harassment and I would like someone to take an appropriate action. So that no other customer will face any issue in future.
Courier tracking number - PRO12800768.
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