The Professional Couriers — Courier not Delivered - after complaint

I have sent a courier from Hubli to Mumbai on 31/12/2021 and has not reached yet it has been 6 days. - Tacking ID - HBL2912057

When tracked showing it has been in Mumbai for the Past 5 days.

This is unexceptable behaviour.

There was a complaint raised still they have not taken it seriously and now its says I have exceeded the number of times it can track which is ridiculous I would not need to track it so many times if you had delivered the package

I have been a customer for more then 20 years and their atitaude recently is unbelievable