| Address: | PROFESSIONAL COURIER G7J5+8VJ, Salem-Ernakulam Highway,Santhosh Nagar,Mannuthy, thrissur, Kerala. Pin : 680751 |
A courier(DOCKET NO PNI[protected] dispatched to me last month[protected] has not been delivered to me till now. The package was arrived in professional courier office mannuthy (state - kerala, district - thrissur) last monday[protected] which is 4km away from my location. They had made call to me over phone informing the same on[protected] and has adviced me to come to their office to take delivery of my pacakage. I asked the reason why they are not able to deliver item to the address mentioned in package for which the professional courier executive (ph no: [protected]) gave a reply that it will take 1 week to reach to the destination mentioned in package at the time of booking as there is no staff for delivery.
Yesterday[protected] i had contacted the same executive over phone and enquired regarding the delivery for which the executive asked me to reach their office for taking delivery . Today i again made call to same executive enquiring the time of delivery for which reply is there is no staff for delivery.
I wonder how could such a well known courier service is so irresposible to their own customer who had maid complete payment for delivering the item. Why could you appoint staff .
I also made phone call to customer care executive of thrissur district head (ph no:[protected])reporting the same and they responded saying, it is up to the located area executive to deliver the courier and they have nothing to do with the lead time in delivery.
What my request is to look into the subject matter and do the needful on urgent basis to resolve my issue ie deliver my product (docket no: PNI[protected]
I also need a proper explanation from your side for wasting all my time.
Even today your executive is not able to say the expected delivery time rather he is asking me to take delivery from your office.
What is the point in paying your courier charge if you cant deliver item even after reching your own office more than 6days???
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