The Professional Couriers — Courier tracking not updated even after 6 days of delivery MAA[protected]

I sent a business letter with valuable papers on January 20, 2024 from Chennai to Mohali, Punjab. No change in tracking even after 24th.Till now its showing on Transit.
I gave some message complaints on their website twice on 25th and 26th with no response. On 26th I tried the customer care number in Chennai and a person responded saying its a holiday and so to call on Monday. On Monday I called and a woman said she is raising ticket and I will get information in the afternoon. Nothing. At 7 pm I got an SMS saying its resolved and ticket closed. I tried Chennai and Mumbai today for long and Chandigarh responded and informed that its deliverer on 24th but not updated on site.
Consignment Number: MAA[protected]
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    +91 22 2781 3309
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    No.1203/A, Bhumiraj Costarica, Plot No. 1 & 2, Sector 18, Sanpada, Navi Mumbai, Maharashtra, India - 400705
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