The Professional Couriers — Damage of goods in the parcel

Address:

16/73B Kalvettankuzhi, Koodaithuky

On 31/05/2023, I had entrusted professional couriers with the shipment of some edible goods, which held significant value both financially and sentimentally. However, upon opening the package, I was shocked to find that the items had been chewed and destroyed by rats, rendering them completely unusable and irreparable.

I want to emphasize that I took utmost care in packaging the goods to ensure their safe transportation. The package was securely sealed and protected with appropriate padding to prevent any damage during transit. It is evident that the package was subjected to unsatisfactory storage conditions, allowing rats to access and damage the contents.

I understand that unforeseen incidents can occur, but it is the responsibility of a reputable courier company to ensure the safe and secure delivery of packages entrusted to them. In this case, it is clear that appropriate measures were not taken to prevent damage caused by vermin. I enquired with the office I shipped and they knew that the goods are damaged by rata, but instead of informing to me they sealed the package and delivered.

As a result of this negligence, I have suffered both financial and emotional losses. The damaged goods cannot be replaced, and I am left with a sense of frustration and dissatisfaction with the services provided by your company. I expected a professional and reliable service, but the incident has shattered my confidence in your company's ability to handle deliveries responsibly.

I kindly request that you take immediate action to address this issue. I expect a thorough investigation into how such a situation could have occurred, as well as an explanation of the steps that will be taken to prevent similar incidents in the future. Additionally, I believe it is only fair that I am compensated for the loss of my goods.

I would appreciate a prompt response to this complaint and a resolution to the matter without delay. I expect a refund for the cost of shipping and reimbursement for the value of the damaged goods. It is crucial that you treat this matter with the urgency and seriousness it deserves to restore my faith in your company's services.

I have attached relevant documents and photographs as evidence of the damage incurred. Please let me know if you require any additional information or documentation to process my complaint.