The Professional Couriers — Delay in delivery and not providing correct details about my courier,mental harassment

Address:

Krishna Building,shahi lane,s.p.verma road.patna,Bihar,India-800001

My courier was booked on 21 St January from BANGALURU and today it is 7 the of February, it has not been delivered to me yet.It was an urgent courier.I called them then they said address is improper and I sent them proper address with phone numbers on 29 the January but they did not deliver it.Again when I called them to ask them them the reason for not delivering then they said come and collect.I went to collect the parcel but then they said we don't have your parcel.After some days I again called them to know the status of my courier then they started playing passing phone calls game.Moreover they are misbehaving on phone.They are totally irresponsible.Please take some strict action and deliver my courier by tomorrow at any cost because I have to take that parcel out of station..
Courier company number--([protected], [protected])