The Professional Couriers — Delay in delivery booked at trz on 12h july

A parcel containing important docs had been
sent from trichy trz to cuttack odisha .. bearing ref no .. .. trz 53557142.. it was duly reached cuttack as per track report .on 19th july . after that cuttack brsnch went in sleep mode and did not deliver the packet .. therefore many calls were made and sms were sent to branch .. but assurance came on 23td that
efforts are being made to deliver..
.what kind of professionalism is this ??

packet has not been drlivered even after
11 days of booking .. what kind of service
is this .. what kind of people are engaged
in the trade .. citizens are weary of lack of
responsiveness .. service prividers must perform . citizens are being taken for a ride ..
pl respond at [protected]@hotmail.com