The Professional Couriers — Delivery of the parcel not done to destination address and rude management

I made a courier in TPC on 17/12/2021 and the courier reached within 3 to 4 days but the delivery was not done to receivers address because the receiver address is 15 km away from the city limit, but while booking the courier the concern person didn't inform about the delivery terms and conditions to that place and now the parcel has not been delivered to that place and the managers of booking office are making false commitment regarding the delivery and not answering in proper ways and now i want the parcel back since it is going to take 10 days after doing the courier