The Professional Couriers — I haven't received my parcel yet which was sent on 23rd November

Address:

Kolkata and Guwahati

5.12.2021, Parcel number MNI2358444
I needed the parcel very urgently. I am supposed to use it today. I've been trying all the customer care number and none of it works. I tried to register complaint it keeps showing server error. How am I supposed to contact if none of it works. I should have used other courier service or speed post it would have reached by now. I'm very unhappy with your service. Because of you I have to lose something valuable to me. Tracking status shows in Guwahati despatched to Karimganj, I am not sure if it was supposed to despatch or disposed. It mentions in your service that parcel will be delivered within 24 to 48 hours, now it is more than 10 days and there is no status update since 1st Dec. it's ridiculus. The parcel was sent on 23rd Nov from Manamadurai to Makunda Hospital, Bazricherra, Karimganj Assam. Even my parcel from India to Canada has reached this one I haven't received. Poor organization, poor customer care and contact services, poor status update and poor processing