The Professional Couriers — Laptop lost during transit

I sent a laptop, charger with a bag to Infosys Mysore as I had to return the company assets. I sent it through ProPremium service of The professional courier from Vidyaranyapura, Bangalore booking office on[protected]. It weighed 4.2kgs and I paid Rs. 1100. Tracking id: PRO11799573
It was out for delivery on[protected] and the delivery person contacted me and told the receipt is for 4.2kgs but your consignment weighs only 700g and informed me about the missing laptop.
I followed up with customer care and got to know that, when it was weighed in Bangalore MCO, it was 0.72kgs. This means, either the laptop was not sent to MCO at all or it has been misplaced on the way.
Customer care is not responding properly anymore. Vidyaranyapura booking office doesn't receive my calls anymore.
Please check this. This is very critical for my career too.
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The Professional Couriers customer support has been notified about the posted complaint.
Oct 27, 2021
Updated by akshaydongre
Attaching the email from mysore professional couriers

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