The Professional Couriers — Missing ITEM/item not delivered (10-15 days)

This is to bring your attention to the order Consignment No: PLA3332750 which is packed from Pala, Kottayam to Belgaum, Karnataka on 25 OCT 2021.
The item shows arrived Somwere in HAVERI On 28th October 13:10pm .
Its already been 9 days that it had reached Some place called haveri and no further updates.
No one is picking calls and that's not expected..
Very poor review on PROFESSIONAL COURIERS ..Its very shame that they are taking almost 10-15 days to deliver a package and still not delivered.
It was mentioned the item is lost when called to a customer care number..

I want to file a case against Professional couriers for being so irresponsibly handing my items and missing it

CONTACT: [protected] | [protected]
Net value of the package[protected]