The Professional Couriers — Missing of parcel

Address:	New Delhi, Delhi, 110060
Website:	www.tpcindia.com

On friday, 4th november 2016, i availed the services of the professional couriers ltd. Situated on bada bazaar marg, old rajendra nagar, new delhi 110060. I was supposed to mail some important documents to an address in greater noida. The representative from professional couriers promised that the documents would be delivered within the next two days (That is, by 6th november 2016). I was charged with 50 rupees for the same. Today, the date is 14th november 2016 and the documents have still not been received at the delivery address.

I have tried everything. I tried tracking the shipment and it shows that it is lying somewhere noida. I also tried calling their head office in naraina industrial area, phase i, new delhi but no one received the phone. I ultimately had to visit their office from where i mailed the documents. The representative there gave me a contact number for a person (The delivery person) and asked me to call him the next day and gave the excuse that the delivery person had some important work because of which he wasn't able to deliver the shipment on time. When i called the delivery person the next day, he said that he has no idea of the shipment and gave me the contact number of another delivery person. When i called the 2nd delivery person, he said that he has lost the shipment that was supposed to be delivered.

The mail i sent had some very important documents and the professional couriers ltd is now not taking any responsibility for mismanagement on their part and neither are they addressing to my complaint. Serious action must be taken against them.

I am attaching the bill/courier slip with this complain. Please note that i have blacked out the personal details such as phone numbers and addresses. Thank you.