The Professional Couriers — No delivery service available

I have received a message from them saying come and pick up the parcel. I have tried calling them and explained the situation that I can't come and collect the parcel due to some medical emergency. I have taking follow up daily but haven't received my pare el even after 5 days.
The excuses they give they don't have any delivery boys. Service is absolutely pathetic
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    The Professional Couriers
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    The Professional Couriers Phone
    +91 93 1361 1083
    +91 22 2781 3309
    The Professional Couriers Address
    No.1203/A, Bhumiraj Costarica, Plot No. 1 & 2, Sector 18, Sanpada, Navi Mumbai, Maharashtra, India - 400705
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