The Professional Couriers — Not delivering packages and are asking to come and collect the package from office

Address:

The Professional Couriers Service Rd, opposite Infosys, Trivandrum

I am at Trivandrum and my apartment is located in a prominent location in the main road. I was sent a parcel through professional couriers from Chennai and the courier agency is refusing to deliver and is asking me to collect it from their office. I find this so ridiculous that they charge for delivering a package and put the onus of collecting it on the customer. They never inform this at the time of collecting the package as well. Kindly help take an action on this.