The Professional Couriers — Not delivering the courier by professional courier, Lucknow

Address:Professional courier , sethi mansion 43A, wazir hasan road, hazratganj, Lucknow-226001

My professional courier no is PRO13459839. I have sent the courier to lucknow city and I have booked the courier on urgent basis by paying extra 500 rupees. Now they are saying, that the area in lucknow doesn't have their service and asking to pick the courier from office. I have sent important documents for a government job to a government institute. How will they pick the courier? If the area is not serviced then why take money in the first place for the courier. Kindly help me in this matter.
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    The Professional Couriers Phone
    +91 93 1361 1083
    +91 22 2781 3309
    The Professional Couriers Address
    No.1203/A, Bhumiraj Costarica, Plot No. 1 & 2, Sector 18, Sanpada, Navi Mumbai, Maharashtra, India - 400705
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