The Professional Couriers — Not Delivering to the respected address

Address:Ariyalur
Website:www.tpcindia.com

My friend couriered one parcel to my address with the PIN CODE-621708,
but they are not delivered to the mentioned address and they called me and said please come to The Professional couriers, Ariyalur branch, then collect the parcel, but from my location i need to travel for 9KM to get the parcel.

The parcel has been Despatched to TRICHY-P28 on July 23, 2022, and I got a call from them for this parcel on 27, July 2022

if they don't deliver the mentioned address then why are they allowed to get the order, if they get the order then they should deliver the parcel to the mentioned address right.

I asked them this question but they said we will deliver within the city outer the city we won't deliver and also you can try for another parcel service don't user The professional courier. it's an irresponsible answer from the professional courier, Ariyalur branch staff.

They are collecting money to deliver the parcel to the concerned address but they not delivering the exact address.

if we want the parcel then again we need to spend the money to collect the parcel from the branch

because of this irresponsible answer, I feel frustrated

Please don't get any orders if your service is not available for the Pincode, already we paid for the parcel, why again we should spend more money to get the parcel...?
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