The Professional Couriers — Not received my package. No response from them

They didn't inform me that my package has to be collected as it was a NoService zone. I was waiting for them to deliver. Without minimumcommunication they just sent it return. They will answer calls by luck and give phone numbers that either doesn't exist or wrong numbers or they wouldn't pick up calls at all. I want my parcel back, it has a wedding gift, its really special for us. Please help me with this issue.