The Professional Couriers — PAN Card not received and status still ON Transit

Address: #15, VYALIKAVAL 2ND MAIN ROAD NEAR VINAYAKA CIRCLE PALACE GUTTAHALLI GUTTAHALLI-560003

Hi,
My PAN card status says as below

"Your PAN card has been delivered on 29-Sep-2021 by The Professional Courier courier vide airway bill no. VPL[protected]"

The status in www.tpcindia.com says its still ON TRANSIT. Tried to reach out to the given contacts of the CITY= "GUTTAHALLI", PINCODE= 560003. They say that they have not received PAN itself. Please help resolve this. Below are contacts mentioned in your website

PHONE NO:
[protected] / 23564779

MOBILE NO:
[protected] / [protected] | [protected]